About
AWS Certified Solutions Architect – Associate with 1.8 years of experience in IT support and cloud operations, adept at deploying and managing AWS services (EC2, S3, IAM, CloudWatch). Proven ability to optimize IT processes, resolve complex system issues, and maintain high service levels, as demonstrated by achieving 98% SLA compliance and reducing response times by 10%. Eager to leverage strong technical skills and problem-solving abilities in an entry-level Cloud Support, DevOps, or Infrastructure Operations role to contribute to robust production environments.
Work
Wipro Technologies
|Benefits Operation Administrator
Coimbatore, Tamil Nadu, India
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Summary
Managed over 100 monthly service requests, ensured high SLA compliance, and optimized operational workflows for Wipro Technologies.
Highlights
Managed 100+ monthly service requests via JIRA and HRX, consistently maintaining 98% SLA compliance for critical operations.
Collaborated with internal IT teams to effectively troubleshoot system and network issues, ensuring timely resolution and service continuity.
Documented Standard Operating Procedures (SOPs) and suggested process improvements that reduced response time by 10%.
Tata Consultancy Services
|Trainee (Youth Employment Program)
Multiple Locations, National, India
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Summary
Completed a structured training program focused on problem-solving, professional ethics, and IT fundamentals, developing essential communication, time management, and teamwork skills.
Highlights
Participated in structured training, gaining foundational knowledge in problem-solving, professional ethics, and core IT fundamentals.
Cultivated strong communication, time management, and teamwork skills through practical, real-world scenarios and collaborative projects.
Education
Rajiv Gandhi Arts and Science College
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B.Com (Bachelor of Commerce)
Commerce
Grade: 8.2 CGPA
Courses
Financial Accounting
Cost Accounting
Financial Management
Income Tax
St. Anthony's Hr Sec School
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Higher Secondary Education
Accounting and Commerce
Grade: 82%
Languages
English
Tamil
Certificates
AWS Certified Solutions Architect - Associate
Issued By
AWS
AWS Certified Cloud Practitioner
Issued By
AWS
TCS Career Edge: Young Professional
Issued By
TCS iON
Google IT Support
Issued By
Skills
Cloud Platforms
AWS, EC2, S3, IAM, Lambda, CloudWatch.
Networking & Operating Systems
DNS, TCP/IP, VPN, Linux, Subnetting.
IT Operations & Tools
JIRA, HRX, MS Office, G Suite, Remote Desktop Tools, IT Support, Troubleshooting, SLA Management, Ticketing Systems, Documentation, System Monitoring.
Interests
Technology
Cloud Technology, System Support, Technology Learning.
Personal Development
Self-Improvement.