Naëma EL MAZDOULA
Versatile Reception and Customer Service Professional
Lomme, FR.About
Naëma possesses over 15 years of diverse experience in customer-facing roles, excelling in reception, sales, and administrative support across various industries including fitness, retail, hospitality, and public services. A highly versatile and client-focused professional, she consistently delivers exceptional service, resolves conflicts efficiently, and drives sales through effective product promotion and customer engagement. Naëma is adept at managing operations, handling reservations, and maintaining organized environments, making her a valuable asset for roles requiring strong interpersonal skills and operational efficiency.
Work
BASIC FIT SIDE INTERIM
|Agente d'accueil
Lille, Hauts-de-France, France
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Summary
Managed front desk operations and ensured member satisfaction for a fitness center, handling diverse inquiries and maintaining a welcoming environment.
Highlights
Provided comprehensive reception services, including managing member subscriptions and presenting facility features to new and prospective clients.
Resolved customer conflicts and addressed inquiries efficiently, ensuring a positive experience for all members.
Maintained a clean and organized facility by overseeing equipment arrangement and general tidiness, contributing to operational efficiency.
Boulangerie LOUISE
|Vendeuse en Boulangerie
Capinghem, Hauts-de-France, France
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Summary
Drove sales and fostered customer loyalty in a busy bakery environment through exceptional service and product presentation.
Highlights
Cultivated strong customer loyalty through personalized service and product recommendations, contributing to repeat business.
Managed product display and sales, ensuring visually appealing presentations and efficient transactions.
Handled product placement and stock rotation to maintain freshness and availability, optimizing inventory management.
SERIS
|Agente d'accueil
Montpellier, Occitanie, France
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Summary
Provided essential information and directional assistance to clients within a commercial center, enhancing visitor experience.
Highlights
Delivered accurate information and guidance to a diverse clientele, improving visitor navigation and satisfaction.
Offered comprehensive service support, effectively addressing inquiries and resolving basic issues for shoppers.
Maintained a professional and helpful demeanor, contributing to a positive first impression for the commercial center.
Hôtel Qualys***
|Réceptionniste Polyvalente
Montpellier, Occitanie, France
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Summary
Managed comprehensive front desk operations for a hotel, ensuring seamless guest experiences from reservation to billing.
Highlights
Processed guest reservations efficiently, optimizing room occupancy and contributing to revenue targets.
Managed the hotel switchboard, directing calls and handling guest inquiries promptly to enhance communication flow.
Handled billing and payment processing accurately, ensuring financial reconciliation and guest satisfaction.
Brit Hôtel ***
|Réceptionniste Polyvalente
Montpellier, Occitanie, France
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Summary
Facilitated guest check-ins, managed reservations, and coordinated group arrivals for a hotel serving exhibition park visitors.
Highlights
Managed reservations through extranet and direct channels, optimizing room allocation and maximizing booking efficiency.
Administered loyalty card programs and assigned rooms, enhancing guest retention and operational flow.
Coordinated group arrivals and managed seminar logistics, ensuring smooth operations for large-scale events.
Mare Nostrum
|Hôtesse d'accueil
Montpellier, Occitanie, France
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Summary
Provided front-line public relations and sales support for a major attraction, managing ticketing and reservations.
Highlights
Welcomed and informed a high volume of visitors, ensuring a positive initial experience and efficient flow.
Managed ticket sales and cash transactions, accurately processing payments and reconciling daily receipts.
Handled reservation management, optimizing visitor scheduling and reducing wait times for popular attractions.
André
|Vendeuse en Chaussures
Montpellier, Occitanie, France
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Summary
Managed daily store operations and provided expert sales and customer service for a shoe retail environment.
Highlights
Executed daily store opening and closing procedures, ensuring operational readiness and security.
Provided personalized customer advice and service, effectively identifying needs and recommending suitable products to drive sales.
Contributed to traditional and additional sales, consistently meeting or exceeding individual sales targets.
Happy Fox
|Hôtesse de Caisse Polyvalente
Lille, Hauts-de-France, France
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Summary
Managed cash operations, took orders, and maintained facility cleanliness in a versatile service role.
Highlights
Managed cash transactions and processed orders efficiently, ensuring accurate financial records and customer satisfaction.
Handled in-person and telephone order taking, streamlining service delivery and improving customer access.
Maintained cleanliness and organization of premises, ensuring a pleasant and hygienic environment for customers.
Valege
|Vendeuse en Lingerie
Lille, Hauts-de-France, France
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Summary
Provided sales and customer service for a lingerie boutique, managing product displays and inventory.
Highlights
Provided expert advice and sales support to customers, enhancing their shopping experience and driving product sales.
Managed the reception and organization of merchandise, ensuring accurate inventory and appealing product displays.
Maintained an organized and inviting sales floor, contributing to a positive retail environment.
Accessorize
|Vendeuse en Accessoires
Lille, Hauts-de-France, France
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Summary
Facilitated sales and managed cash operations for an accessories retail store, ensuring a well-organized environment.
Highlights
Engaged customers in traditional and additional sales, contributing to overall store revenue.
Processed cash transactions accurately and efficiently, maintaining daily financial reconciliation.
Organized and maintained merchandise displays, ensuring an attractive and accessible shopping experience.
Société Artco France
|Hôtesse d'accueil
Paris, Île-de-France, France
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Summary
Managed visitor reception, ticketing, and administrative tasks for an art exhibition, ensuring smooth operations and visitor satisfaction.
Highlights
Welcomed and guided visitors, providing essential information and enhancing their exhibition experience.
Managed ticket sales and group reservations, contributing to efficient visitor flow and revenue generation.
Handled daily accounting tasks and managed the opening and closing of the gallery, ensuring operational integrity.
Facilitated the sale of artworks, providing information and assistance to potential buyers.
Société Cremonini (SNCF)
|Commerciale à Bord du TGV
Paris, Île-de-France, France
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Summary
Provided on-board customer service and managed product sales for high-speed train passengers, handling inventory and accounting.
Highlights
Welcomed and guided passengers, ensuring a comfortable and informed travel experience.
Promoted and sold a range of products on board, contributing to sales targets and customer satisfaction.
Managed merchandise inventory and reconciled daily sales figures, ensuring accurate financial reporting.
Bata
|Conseillère de Vente
Lille, Hauts-de-France, France
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Summary
Advised customers on product selection and maintained store organization in a retail environment.
Highlights
Provided expert advice and service to customers, enhancing their purchasing decisions and satisfaction.
Recommended complementary products, such as maintenance items, to increase sales value.
Organized and maintained store displays, ensuring an appealing and accessible shopping environment.
Education
Lycée Sonia Delaunay
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Vocational Diploma (BEP)
Retail Sales
Languages
French
English
Dutch
Skills
Office & CRM Software
Microsoft Office Suite, Front Res, Top Sys, Opéra.
Customer Service & Sales
Customer Relationship Management, Sales, Conflict Resolution, Cash Handling, Product Promotion, Client Engagement, Reservation Management, Upselling, Cross-selling, Problem-Solving.
Operational Management
Inventory Management, Store Operations, Facility Maintenance, Stock Rotation, Supply Chain Coordination, Administrative Support, Logistics Coordination.
Communication
Interpersonal Communication, Public Relations, Information Dissemination, Active Listening, Multilingual Communication.
Interests
Sports & Fitness
Sport, Fitness.
Music
Music.