About
Highly skilled Linux Administrator and Cloud Support Engineer with expertise in system security, configuration, and troubleshooting. Proven ability to automate workflows through scripting (Bash, Python) and manage network security. I have hands-on experience in Linux environments, firewall configuration, and system hardening. Seeking to apply robust technical skills, particularly within cloud-centric environments.
Work
Summary
Provided comprehensive technical support for cloud-based platforms, diagnosing and resolving system performance issues.
Highlights
Delivered comprehensive technical support for cloud-based platforms managing hybrid inverters, resolving customer issues efficiently via email and phone.
Diagnosed and resolved critical system performance issues by leveraging advanced cloud monitoring tools and dashboards, ensuring system stability.
Partnered with development teams to troubleshoot complex technical problems, contributing to the implementation of effective solutions.
Maintained accurate and up-to-date system documentation and user guides, facilitating efficient technical reference and knowledge sharing.
Summary
Contributed to AI model training and refinement, focusing on data quality, ethical considerations, and conversational flow.
Highlights
Curated and meticulously prepared large datasets for AI training, ensuring data cleanliness, accuracy, and bias mitigation to enhance model performance.
Optimized AI conversational flows and responses, ensuring natural interaction and accurate fulfillment of user requests.
Contributed to the refinement of Natural Language Processing (NLP) and Natural Language Understanding (NLU) models, leading to more accurate and contextually appropriate AI responses.
Ensured ethical AI training practices, successfully minimizing bias in model outputs.
Customized AI behavior to meet specific requirements, training models across diverse domains including law, psychology, and Information and Communication Technology.
Languages
English
Native
Skills
Web Services
Apache, Nginx Configuration, Web Security.
Version Control
Git, GitHub.
DevOps Tools
Ansible, Docker.
Soft Skills
Problem-Solving, Communication (Technical & Non-Technical), Team Collaboration, Independent Work, Time Management, Task Prioritization, Customer-Focused Approach, Continuous Learning.
Linux Administration
User & Group Management, Permissions, System Monitoring, Troubleshooting, System Hardening, CIS Security Benchmarks.
Networking
TCP/IP, SSH Setup and Hardening, Firewall Configuration (UFW, IPtables), DNS, Network Routing, Network Troubleshooting.
Operating Systems
Ubuntu, Linux Distributions.
Scripting & Automation
Bash, Python, Automation, Cron Jobs, Automated Alert Systems.
Cloud Technologies & Management
AWS (EC2, S3, IAM, VPC, Security Groups, Load Balancers, Target Groups), Three-Tier Architecture, Application Deployment, Static Website Hosting, AWS Environment Management, Cloud Computing.