About
An adaptable IT professional with a Technical Diploma in Maintenance and Network Support, bringing a solid foundation in system administration, network configuration, and technical troubleshooting. Possessing a unique blend of technical expertise and refined client engagement skills from recent roles, I am adept at optimizing IT infrastructure, resolving complex technical issues, and ensuring high levels of user satisfaction. Eager to leverage comprehensive IT knowledge and a proactive approach in a challenging support or administration role.
Work
Global Voyages
|Tourism Agent
Settat, Casablanca-Settat, Morocco
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Summary
Currently serving as a Tourism Agent, managing diverse client travel needs from consultation to booking and post-sale support, ensuring high satisfaction and loyalty.
Highlights
Provided comprehensive travel consultation and support to a diverse clientele, customizing itineraries and ensuring seamless travel experiences.
Managed end-to-end travel bookings, including flight reservations via GDS and airline systems, hotel accommodations, and ground transfers, handling multiple transactions daily.
Developed and organized tailored travel packages and circuits, meeting specific client preferences and contributing to personalized service delivery and increased customer satisfaction.
Administered client files and handled all associated administrative tasks, ensuring accuracy and efficiency in operations and record-keeping.
Actively engaged in client relationship management, fostering loyalty and driving repeat business through exceptional service and follow-up.
Groupe Scolaire Palais des Anges
|General Supervisor and IT Teacher
Settat, Casablanca-Settat, Morocco
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Summary
Served as a General Supervisor and IT Teacher, overseeing student welfare and delivering engaging computer science instruction to foster digital literacy.
Highlights
Served as General Supervisor, overseeing student welfare and maintaining a disciplined learning environment for a diverse student body.
Developed and delivered engaging IT curriculum, instructing students in fundamental computer science concepts, software applications, and digital literacy.
Utilized strong interpersonal and communication skills to effectively engage with students, parents, and faculty, fostering a collaborative educational atmosphere.
Implemented effective classroom management strategies, enhancing student engagement and optimizing learning outcomes.
MOUJAHIDCOM Sarl
|IT Support and Systems Technician / Infographist
Settat, Casablanca-Settat, Morocco
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Summary
Provided essential IT support and system administration, alongside graphic design services, to enhance operational efficiency and visual communication.
Highlights
Executed comprehensive installation and configuration of operating systems, ensuring optimal performance and stability for multiple user workstations.
Managed the setup and configuration of network printers, improving accessibility and streamlining document management for various departments.
Designed and developed professional graphic materials, including logos, business cards, and promotional posters, enhancing brand identity and marketing efforts for clients.
MOUJAHIDCOM Sarl
|IT Technician (Internship)
Settat, Casablanca-Settat, Morocco
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Summary
Completed an IT Technician internship, focusing on hardware maintenance and peripheral setup to support daily operations and user productivity.
Highlights
Performed diagnostics, repair, and installation of computer hardware and software, resolving technical issues and minimizing downtime for users.
Configured and maintained various types of printers, ensuring reliable printing services and efficient resource utilization within the office.
Provided essential IT support, gaining practical experience in troubleshooting and user assistance in a professional business environment.
SOTRASLIM Sarl
|Network IT Technician (Practical Internship)
Casablanca, Casablanca-Settat, Morocco
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Summary
Undertook a Network IT Technician internship, focusing on operating system management and network infrastructure setup to ensure system functionality.
Highlights
Installed and repaired operating systems, maintaining system integrity and optimizing performance across diverse workstations.
Assisted in the installation and configuration of network infrastructure, contributing to reliable and secure data communication for the organization.
Acquired foundational skills in network troubleshooting and system maintenance through hands-on practical experience.
Commune de Settat - Service TIC
|IT Maintenance and Support Technician (Internship)
Settat, Casablanca-Settat, Morocco
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Summary
Completed an IT Maintenance and Support Technician internship at the municipal TIC Service, providing essential technical assistance for public sector operations.
Highlights
Executed computer installation and repair services, ensuring operational continuity for municipal staff and public services across several workstations.
Configured and troubleshooted network systems, maintaining connectivity and data access for critical government functions.
Managed the setup and configuration of office printers, supporting efficient document workflows across various municipal departments.
Education
Université Hassan 1er
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Bachelor's Degree
Private Law
Institut supérieur de technologie appliquée 2
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Technical Diploma
IT Maintenance and Network Support
Independent Study
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Baccalaureate
Humanities
Languages
Arabic
French
English
Skills
Network & OS Management
Network Installation, OS Configuration, Windows Server Administration (2003-2016), Linux Network Administration (Fedora, Redhat, CentOS).
Virtualization
VMware Workstation Pro, Oracle VM VirtualBox.
IT Security
Firewall Management, Proxy Servers, Antivirus Solutions.
Digital Marketing
Social Media Marketing, Digital Marketing Fundamentals.
Graphic Design
Logo Design, Poster Design, Business Card Design, Infography.
IT Support & Troubleshooting
Computer Repair, Printer Configuration, System Diagnostics.