AHOUAS HICHAM

Led comprehensive security operations, ensuring robust planning and effective team oversight for critical infrastructure.

Streamlined critical information exchange during shift handovers, enhancing security team coordination and response readiness.

Developed and managed security personnel rotas, optimizing staffing levels to ensure consistent 24/7 operational coverage.

Coordinated effectively with emergency services, expediting responses to critical medical and legal incidents.

Maintained public order and safety during large-scale events, managing high-capacity crowds and mitigating potential risks.

Implemented transparent and efficient protocols for fire and security alarm activations, ensuring rapid and compliant incident resolution.

Utilized CCTV systems for incident analysis, tracking thefts, and generating detailed reports for evidence collection and resolution.

Conducted thorough investigations of alarms and security incidents, meticulously collecting evidence to support resolutions.

Managed visitor reception, verifying identities and booking details for a high volume of daily visitors, issuing passes efficiently.

Resolved 85% of minor customer issues and information requests independently, escalating only complex problems to supervisors.

Provided comprehensive administrative support, including data entry, appointment scheduling, and screening 50+ calls daily, maintaining office efficiency.

Prepared and processed critical documents, including memos, correspondence, and travel vouchers, ensuring accuracy and timely distribution.

Implemented stringent visitor ID screening and verification, enhancing the security of personnel and the office environment.

Facilitated fire evacuations, ensuring clear communication and conducting rigorous attendance checks for 100% accountability.

Optimized time and resource management at the front desk, reducing average visitor waiting times by 15%.

Oversaw facility maintenance, ensuring optimal condition of hotel facilities and promptly coordinating repairs to minimize operational disruptions.

Developed and launched innovative guest satisfaction programs, directly contributing to a 45% increase in repeat guest visitation.

Facilitated smooth day-to-day hotel operations, ensuring efficiency across all departments and maintaining high service standards.

Resolved complex guest issues promptly and effectively, enhancing overall guest experience and protecting brand reputation.

Maintained a strong brand image by developing and implementing public relations strategies and building a community network.

Trained front office staff in best interaction practices, boosting guest satisfaction survey scores and service quality.

Improved team performance by conducting reviews and KPI data analysis, leading to enhanced operational efficiency.

Managed a high volume of 50+ daily incoming calls via a multi-line system, accurately documenting messages and inquiries.

Implemented spreadsheet-based tracking for daily activities and key performance metrics, improving operational visibility.

Oversaw hotel budgets, implementing strategic planning to optimize resource allocation and financial performance.

Created and executed hotel-wide policies and procedures, directly contributing to increased revenue and operational efficiency.

Conducted market analysis of local accommodation trends, informing strategic pricing decisions and competitive positioning.

Directed restaurant and room service operations, enhancing sales and ensuring high levels of customer satisfaction.

Optimized reservation and housekeeping processes, successfully maximizing hotel occupancy rates and achieving a 25% increase in sales.

Greeted customers with professional telephone etiquette, effectively identifying needs and issues to enhance service.

Resolved customer complaints through proactive problem-solving and analytical approaches, improving guest satisfaction.

Clearly communicated the benefits of various product and service offerings, enhancing customer understanding and sales.

Managed customer complaints with professionalism and composure, maintaining positive guest relations.

Expedited payment processing, reducing average customer wait times by 10% and improving service efficiency.

Guided guests through menus, providing expert knowledge of dishes and ingredients to enhance their dining experience.

Ensured rapid table clearing and setting, minimizing guest wait times and maximizing table turnover for increased revenue.

Successfully upsold sides and beverages, contributing to increased restaurant revenue and enhancing customer experience.