About
Clients Relations & project Operations Specialist with 5+ years experience delivering operational excellence and high impact client support across consulting, branding , and entertainment. Skilled in executive support , stakeholder engagement, and project coordination, with a proven ability to streamline workflows, negotiate and close deals, and enhance clients experiences. Recognized for building strong relationships, improving efficiency, and driving measurable results.
Work
Lagos, Lagos, Nigeria
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Summary
Oversaw and organized email communications ensuring timely responses and efficient scheduling of meetings. Facilitated and closed talent related deals contributing to the successful management of assigned project
Highlights
Managed executive scheduling, Meetings, and communication, reducing response delays
Closed multiple talent related deals, contributing to successful project outcomes.
Coordinated executive and Client facing engagements, ensuring smooth delivery Maintained strong Relationship with stakeholders, serving as the main contact point for clients
Lagos, Lagos, Nigeria
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Summary
Managed studio operations and projects, coordinating vendors, optimizing event engagement, and overseeing financial planning to achieve organizational objectives.
Highlights
Managed clients portfolios, delivering solutions that led to a 10% increase in satisfaction scores
Boosted office participation in dedicated events by developing and distributing engaging newsletters with detailed calendars and critical updates.
Supported strategic decision-making by collecting and analyzing event and activity data, directly contributing to organizational goal achievement and enhanced engagement.
Developed and managed project budgets, forecasting requirements and scheduling expenditures to consistently meet financial targets.
Successfully onboarded new clients, establishing foundational relationships and ensuring smooth integration into studio workflows.
Lagos, Lagos, Nigeria
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Summary
Drove client satisfaction and retention through proactive inquiry management, real-time solutions, and effective high-profile stakeholder communication.
Highlights
Proactively managed a diverse portfolio of client inquiries, delivering real-time solutions and expert guidance that resulted in a 10% increase in customer satisfaction.
Cultivated strong client relationships by promptly addressing concerns and actively encouraging feedback, enhancing service quality and client loyalty.
Acted as the primary liaison for high-profile stakeholders, ensuring seamless, confidential communication and fostering trust to support critical business relationships.
Languages
English
French
Skills
Client Relationship Management
Client Communication, Stakeholder Engagement, Feedback Management, Consultative Selling, Client Experience Enhancement, Inquiry Resolution, Relationship Building.
Project & Operations Management
Project Coordination, Agile/Scrum Methodology, Workflow Optimization, Budget Management, Vendor Management, Scheduling, Documentation, Reporting, Data Analysis (Excel), Quality Assurance, Time Management.
Product & Technical Tools
User Experience (UX), Slack, Jira, Notion, Canva, Microsoft Office Suite.