Skills
Programming & Web Technologies
Python, HTML, CSS.
Data Analysis & Business Intelligence
Data Visualization, Data Cleaning, Reporting Systems, Actionable Insights, Financial Auditing Support, Data-driven Decision Making.
Data Management & Tools
Microsoft Excel (VLOOKUP, Conditional Formatting, Pivot Tables), Microsoft Power BI, SQL (MySQL), Large Customer Datasets, Dataset Preparation.
Operations Management
Operational Management, Process Optimization, Workflow Streamlining, Operational Efficiency, Client Data Management, Customer Service Support.
About
Results-driven Data Analyst and Operations Manager with over 3 years of experience optimizing organizational processes and driving operational efficiency. Leverages expertise in large customer dataset management, workflow streamlining, and reporting system development to deliver actionable insights, enhance business outcomes, and support financial auditing processes. Committed to leveraging data and operational excellence to elevate performance, customer experiences, and deliver measurable value across teams.
Work
Adbond Harvest and Homes Ltd.
|HEAD OF OPERATIONS
Lagos, Lagos State, Nigeria
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Summary
Led operational strategies and data analysis functions to optimize business processes and enhance reporting for a real estate firm.
Highlights
Designed and documented comprehensive departmental workflows, enhancing process structure and operational efficiency to support the successful development of the company's website solution.
Generated quarterly property sales performance reports utilizing Excel and Power BI, delivering actionable insights that informed strategic, data-driven decision-making for management.
Managed and optimized large operational datasets through advanced Excel functions (cleaning, filtering, sorting), ensuring data accuracy and consistency for organizational records.
Spearheaded the implementation of a new reporting framework leveraging Excel Pivot Tables, which reduced data processing time by 50% and significantly enhanced cross-departmental reporting accuracy.
Adbond Harvest and Homes Ltd.
|ASSISTANT HEAD OF OPERATIONS
Lagos, Lagos State, Nigeria
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Summary
Supported operational leadership by managing client data, streamlining communication, and generating critical financial reports.
Highlights
Managed and organized extensive client data records, ensuring high levels of accuracy, completeness, and accessibility for all internal stakeholders.
Prepared and updated client datasets for high-volume email and SMS communications, significantly improving engagement efficiency and reducing communication errors.
Delivered timely and accurate client information to the customer service team, boosting processing speed by 50% and measurably enhancing customer satisfaction.
Authored quarterly sales and property reports for auditing and financial reconciliation, thereby fostering transparent and data-driven business operations.
Education
NATIONAL OPEN UNIVERSITY
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BSc.
Computer Science
GATEWAY POLYTECHNIC
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ND.
Computer Science