Ifejola Elizabeth Olaniyi
Sales & Customer Experience Professional
Abuja, NG.About
A results-driven and analytical professional with a B.Sc. in Human Kinetics, possessing 5+ years of progressive experience in sales, customer experience, and business development across retail and financial sectors. Adept at leveraging market insights, optimizing processes, and building strong client relationships to drive organizational performance and achieve measurable growth. Proven ability to coordinate cross-functional initiatives, manage third-party resources, and enhance customer satisfaction through data-informed strategies and exceptional service delivery.
Work
Perfect Trust Nigeria
|Senior Beauty Advisor
Abuja, FCT, Nigeria
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Summary
As a Senior Beauty Advisor, I drove sales and enhanced customer loyalty by providing expert product recommendations and ensuring seamless transactional experiences within a high-volume retail environment.
Highlights
Guided numerous customers to switch their primary makeup lines, directly increasing product adoption and enhancing customer loyalty.
Processed a high volume of daily cash transactions and meticulously reconciled receipts, ensuring 100% financial accuracy and preparing bank deposits.
Prepared detailed sales and inventory reports, providing critical data that informed business analysis and operational adjustments.
Established strong rapport with a diverse customer base and collaborated with staff to resolve issues, consistently maintaining high service standards.
Perfect Trust Nigeria
|Sales Executive
Abuja, FCT, Nigeria
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Summary
As a Sales Executive, I managed third-party resources and coordinated with marketing teams to implement strategic client acquisition programs, significantly improving brand consistency and sales effectiveness.
Highlights
Managed a portfolio of third-party resources, including vendors and brand advocates, to optimize operational efficiency and support strategic sales initiatives.
Coordinated cross-functional objectives with marketing and creative departments, ensuring consistent brand messaging and enhancing customer experience.
Led customer insight and market research projects, providing data-driven recommendations that guided product strategic direction and brand management efforts.
Implemented and analyzed client acquisition programs, driving measurable improvements in sales effectiveness and contributing to customer growth.
Credpal Nigeria
|Sales Affiliate
Abuja, FCT, Nigeria
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Summary
As a Sales Affiliate, I generated new business, conducted financial assessments for loan applications, and educated clients on diverse financial products, ensuring high-quality service delivery.
Highlights
Generated new business prospects and actively marketed a diverse portfolio of bank products to individuals and firms.
Conducted thorough financial status and credit evaluations for loan applicants, contributing to informed lending decisions and risk assessment.
Educated clients on various loan types and credit options, ensuring clear understanding of terms and services to facilitate informed choices.
Delivered consistent high-quality service, enhancing overall customer experience and satisfaction in financial consultations.
C3 Pictures
|Photographer/Photo Editing
Abuja, FCT, Nigeria
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Summary
As a Photographer and Photo Editor, I executed diverse photoshoots and performed comprehensive post-production, enhancing visual content and managing client interactions for C3 Pictures.
Highlights
Executed diverse indoor and outdoor photography shoots, capturing high-quality images for various client needs and projects.
Performed comprehensive photo editing and post-production using industry-standard tools, enhancing visual appeal and ensuring final product quality.
Liaised directly with customers to understand project requirements and managed detailed record-keeping, ensuring smooth project delivery and client satisfaction.
Education
Adekunle Ajasin University, Akungba
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B.Sc.
Human Kinetics
Grade: Second Class Lower (2.2)
Urban Day Secondary School, Ibadan
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West African Senior School Certificate Examination
General Studies
Languages
English
Yoruba
Skills
Sales & Business Development
New Business Development, Lead Generation, Product Promotion, Client Acquisition, Sales Strategy, Market Research, Financial Product Sales, Loan Origination.
Customer Experience & Relations
Customer Service Excellence, Customer Relationship Management, Complaint Resolution, Service Delivery, Customer Education, Brand Advocacy, Customer Insight.
Operations & Administration
Cash Handling, Financial Reconciliation, Inventory Management, Sales Reporting, Data Analysis, Administrative Support, Record Keeping, Policy Adherence, Process Improvement.
Digital Proficiency
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Data Entry, Digital Literacy, CRM Software.
Communication & Collaboration
Team Collaboration, Interpersonal Skills, Communication, Cross-functional Coordination, Conflict Resolution, Stakeholder Management.
Strategic & Analytical Thinking
Strategic Planning, Market Research, Data-Driven Decision Making, Problem-Solving, Organizational Skills, Planning, Prioritization, Time Management, Self-Management.
Creative & Technical
Digital Photography, Photo Editing.
Interests
Performing Arts
Acting, Singing, Dancing.
Recreation
Swimming.
Personal Development
Continuous Learning.