ANEKE EBUBECHUKWU OKEOGHENE
Customer Success Professional | Technical Support Specialist
Enugu, NG.About
Results-driven and customer-focused professional with a B.Sc. in Electronic Engineering and hands-on experience in customer support, technical assistance, and administrative coordination. Proven ability to enhance customer satisfaction and streamline operations through effective issue resolution, proactive client engagement, and efficient technical installations. Eager to leverage strong communication, problem-solving, and technical acumen to drive customer retention and foster long-term value in a dynamic Customer Success role.
Work
Click Stores
|Sales Representative
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Summary
Managed direct customer engagement and sales operations, contributing to revenue growth and ensuring efficient product delivery and inventory management.
Highlights
Engaged proactively with an average of 30+ customers daily to understand needs, recommend tailored products, and consistently improve the overall shopping experience, contributing to a 10% increase in repeat business.
Executed targeted sales and marketing efforts that resulted in a measurable increase in customer foot traffic and contributed to a 5% quarterly growth in revenue.
Managed and maintained accurate inventory records for over 200 product SKUs, reducing stock discrepancies by 15% and ensuring consistent product availability for customers.
Coordinated efficient courier and pouch services for 50+ daily customer orders, ensuring timely and accurate delivery and achieving a 98% on-time delivery rate.
Golden Heart Foundation
|Assistant Coordinator
Nsukka, Enugu, Nigeria
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Summary
Orchestrated program logistics and enhanced communication flows for a non-profit organization, ensuring seamless event execution and positive participant experiences.
Highlights
Coordinated daily logistics for diverse programs and events, ensuring seamless execution for over 500 participants and achieving high satisfaction rates.
Streamlined communication channels for a team of 10+, reducing information silos and improving inter-departmental response efficiency by 20%.
Prepared comprehensive agendas, detailed reports, and crucial meeting documentation for key stakeholders, ensuring accurate record-keeping and facilitating timely follow-ups on strategic initiatives.
Analyzed program outcomes and participant feedback, identifying key areas for improvement that led to enhanced engagement strategies for subsequent initiatives.
CATA Automated Systems Limited
|Intern, Installation & Technical Support
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Summary
Provided critical customer-facing technical support and installation services for security and network systems, ensuring client satisfaction and operational functionality.
Highlights
Provided direct customer-facing technical support during the successful installation of CCTV, LAN networks, and solar energy systems, ensuring optimal functionality and client understanding.
Conducted detailed field surveys and client consultations to accurately assess customer technical needs, informing tailored solution designs and increasing project success rates.
Assisted in remote troubleshooting and proactive management of client devices, resolving technical issues for over 15 clients and minimizing system downtime by an estimated 10%.
Maintained a consistently professional and solution-oriented approach, fostering positive client relationships and achieving high satisfaction in technical service delivery.
Education
University of Nigeria, Nsukka
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B.Sc.
Electronic Engineering
PAC College, Owerri
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High School Diploma Equivalent
General Studies
Courses
WAEC
NECO
Estate Children School, Owerri
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First School Leaving Certificate (FSLC)
Primary Education
Certificates
Google Digital Marketing Certification
Issued By
Cisco IT Customer Support Basics
Issued By
Cisco
Swintec Basic Computer Concepts
Issued By
Swintec
Skills
Customer Success & Support
Customer Support, Issue Resolution, Customer Onboarding, Customer Feedback Documentation, Technical Troubleshooting, Remote Support, Email Support, Chat Support.
Communication & Collaboration
Written Communication, Verbal Communication, Team Collaboration, Stakeholder Engagement.
Administrative & Operations
Administrative Coordination, Problem Solving, Time Management, Process Improvement, Operational Efficiency.
Software & Tools
Microsoft Word, Microsoft Excel, CRM Software (Basic), Ticketing Systems (Basic).