AIMAD AATOR
Hospitality
Al Wukayr, QA.About
Highly accomplished hospitality and aviation customer service professional with 6+ years of progressive experience in premium guest and passenger services. Proven expertise in VIP guest handling, service recovery, and cross-cultural communication, consistently optimizing service workflows and maintaining brand standards in high-volume, five-star environments. Adept at driving customer satisfaction, evidenced by achieving 95-98% satisfaction scores and reducing waiting times by 25%.
Work
MASKAR HYPER MARKET
|Customer Service Executive – Front Office Operations
Doha, Doha, Qatar
→
Summary
Currently serves as the primary point of contact for front-office operations, resolving inquiries and optimizing visitor flow to enhance customer satisfaction.
Highlights
Managed front-office operations, effectively resolving 20-40 daily inquiries and consistently achieving 95-98% customer satisfaction ratings.
ROSEWOOD JEDDAH HOTEL
|Luxury Guest Services & VIP Relations Executive
Jeddah, Makkah, Saudi Arabia
→
Summary
Led complex VIP guest relations at a five-star hotel, coordinating cross-departmental teams to ensure seamless service delivery and high guest satisfaction.
Highlights
Resolved complex VIP guest requests through proactive cross-departmental coordination, achieving 98% guest satisfaction scores within a luxury hospitality setting.
Managed comprehensive guest profiles, requests, and escalations using Opera PMS, which contributed to a 15% improvement in overall guest feedback ratings.
MAJED ALFUTAIM COMPANY - VOX CINEMA
|Service Operations Coordinator
Jeddah, Makkah, Saudi Arabia
→
Summary
Coordinated service operations and streamlined workflows for a major cinema, significantly boosting order accuracy and guest satisfaction during high-volume events.
Highlights
Streamlined order processing workflows in close coordination with kitchen and service teams, increasing order delivery accuracy by 20-25% and significantly boosting guest satisfaction during high-volume events.
SWISSPORT COMPANY - AL MASIRA AIRPORT AGADIR
|Passenger Services Agent – Airport Operations (Training Program)
Agadir, Souss-Massa, Morocco
→
Summary
Facilitated seamless passenger check-in and boarding processes for 300-500 passengers per shift, contributing to high on-time flight departures.
Highlights
Facilitated seamless passenger check-in and boarding processes for 300-500 passengers per shift, collaborating with airline representatives to achieve 95-100% on-time flight departures.
Education
MAHIR Academy
→
Diploma
Hospitality Management
MAHIR ACADEMY
→
Diploma (Technical Level)
Management
Ibn Zohr University
→
Bachelor's Studies (Not Completed)
Economics & Management
Languages
English
Arabic
Fluent
French
Proficient
Certificates
Customer Service
Issued By
MAJID ALFUTAIM COMPANY
Tourism and Hospitality
Issued By
IHSAM INSTITUTE
Ground Handling & Airport Operations Training
Issued By
SWISSPORT Company
Skills
Technology & Systems
Amadeus, Opera PMS, POS Systems.
Customer Service & Relations
Luxury & VIP Guest Relations, Customer Experience Strategy, Service Recovery, Conflict Resolution, Brand Representation, Cross-cultural Communication.
Operations Management
Passenger & Airport Services, Service Workflow Optimization, Operational Efficiency, Multitasking, High-Pressure Environments, Front-Office Operations, Order Processing.