About
With a diverse professional background and a natural ability to adapt, I consider myself a truly versatile profile — someone who thrives in dynamic environments and is always open to new challenges that align with my long-term career goals. My journey across different roles and teams has shaped me into an inclusive and empathetic communicator, capable of connecting with people from various backgrounds and building strong, collaborative relationships.<br><br>Over the years, I’ve honed my ability to juggle multiple responsibilities, often acting as a project manager by necessity — coordinating tasks, timelines, and stakeholders with efficiency and clarity. These experiences, paired with my deepening analytical skills as I progressed from Analyst to Senior Analyst, have sharpened my attention to detail and strategic thinking, laying a strong foundation for a future in areas like Business Analysis or similar paths where I believe I would thrive.
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Work
BNP Paribas
Business Analysis Professional | Procure to Pay Supporting Solutions Officer
BNP Paribas
Senior Settlement Processing Analyst & Markets Specialist
TAP Air Portugal
Cabin Crew
Airbnb
Senior Customer Service Agent
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Education
UX Design
Google Career Certificates
Communication, Marketing and Advertising
Universidade Católica Portuguesa
Hospitality Administration/Management
Instituto Superior de Línguas e Administração de Lisboa - Laureate International Universities
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Languages
Portuguese
Native
English
Fluent
Spanish
Fluent
French
Basic
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Certificates
Google UX Design Professional Certificate
Advanced Scrum Certification
Scrum.org
Scrum Master Training
Scrum Alliance
Fundamentals of Digital Marketing
Google Digital Garage
Agile Project Management with Jira
Atlassian
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Skills
Business Analysis & Project Management
Business Analysis, Requirements Gathering, Process Optimization, Procure-to-Pay (P2P), Financial Analysis, Project Coordination, Agile Methodologies, Scrum, Jira, Stakeholder Management, Strategic Planning, Data Analysis
UX/UI Design & Tools
User Experience (UX) Design, User Interface (UI) Design, User Research, Wireframing, Prototyping, Usability Testing, Figma, Adobe XD, Design Thinking
Marketing & Communication
Digital Marketing, Marketing Strategy, Brand Awareness, Campaign Management, Market Research, Content Creation, Public Relations, Cross-Cultural Communication, Proofreading
Technical & Cloud
Cloud Computing, Financial Systems, Data Reconciliation, Regulatory Compliance, Microsoft Office Suite, Google Workspace
Soft Skills
Problem Solving, Critical Thinking, Adaptability, Collaboration, Team Leadership, Customer Service, Empathy, Interpersonal Skills, Time Management, Organizational Skills, Multitasking
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