About
Results-driven professional with a robust background spanning computer engineering, library and information science, digital marketing, and certified expertise in IT support and customer service. Proven ability to exceed sales targets, build strong client relationships, and implement effective IT solutions that enhance operational efficiency. Adept at market research, V-Sat installation, and cross-functional collaboration, with a strong focus on innovation and industry trends. Seeking to leverage diverse skills and entrepreneurial drive in a dynamic organization to achieve impactful results.
Work
Elcoolex Nigeria Limited
|Sales Representative & IT Support Specialist
Abuja, Federal Capital Territory, Nigeria
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Summary
Spearheaded sales initiatives and provided comprehensive IT support, contributing to revenue growth and operational excellence for a diverse customer base.
Highlights
Successfully promoted and sold products to a diverse customer base, consistently exceeding sales targets and contributing to revenue growth.
Built and maintained strong client relationships, ensuring high levels of customer satisfaction and fostering repeat business.
Conducted comprehensive market research to identify potential customers and develop data-driven sales strategies, expanding market reach.
Provided expert technical support and troubleshooting for hardware, software, and network issues, minimizing downtime and ensuring continuous system functionality for clients.
Installed and configured V-Sat equipment, optimizing performance and connectivity to enhance communication infrastructure and operational efficiency.
Collaborated effectively with cross-functional teams to implement integrated IT solutions, improving system reliability and overall operational efficiency.
Education
University of Jos
→
Bachelor
Computer Engineering
Lighthouse Polytechnic
→
Diploma
Technology
Languages
English
Certificates
Fundamental of Digital Marketing
Issued By
Google Digital Garage
Large Marine Ecosystem Assessment and Management
Issued By
Coursera
Child Protection Systems Strengthening: Approach, Benchmarks, and Interventions
Issued By
UNICEF
Mental Health Resilience
Issued By
Florence Academy
First Aid
Issued By
Florence Academy
Diploma in Cryptocurrency
Issued By
Alison
Career Building and Entrepreneurship Training
Issued By
Center for Social Awareness, Advocacy and Ethics (CSAAEING)
Skills
Digital Marketing
Digital Marketing, SEO, Content Marketing, Social Media Marketing, Campaign Management.
Office Management
Office Management, Administrative Support, Organizational Skills, Workflow Optimization.
Social Media Management
Social Media, Community Engagement, Content Curation, Brand Promotion.
Communication Skills
Communication, Interpersonal Skills, Client Relations, Presentation Skills, Active Listening.
Computer Skills
Computer Proficiency, Software Applications, Hardware Troubleshooting, Network Configuration, System Administration.
Negotiation
Negotiation, Deal Closing, Conflict Resolution, Contract Management.
Emotional Intelligence
Emotional Intelligence, Empathy, Self-awareness, Relationship Management, Team Dynamics.
Analytics
Data Analysis, Market Research, Performance Metrics, Reporting, Business Intelligence.
Personal Development
Continuous Learning, Self-Improvement, Growth Mindset, Adaptability.
IT Support
IT Support, Technical Support, Troubleshooting, Hardware Diagnostics, Software Installation, Network Support.
Customer Service
Customer Service, Client Satisfaction, Support Ticket Management, Issue Resolution.
V-Sat Installation
V-Sat Systems, Satellite Communication, Network Installation, System Configuration, Connectivity Solutions.
Sales Strategy
Sales Strategy, Target Achievement, Product Promotion, Market Expansion, Lead Generation, CRM.
Cross-functional Collaboration
Teamwork, Cross-functional Collaboration, Project Implementation, Stakeholder Management.
References
Ebong Afia
BIONICA West Africa, bionicatech@gmail.com
Justina Inyang
Nigerian nursing and midwifery, eltruthg@gmail.com