LILIAN IREMIREN
Management
Abuja, NG.About
A highly motivated customer-oriented individual, with over 8 years of experience in the hospitality industry. Strong interpersonal skills and team player with attention to detail. Able to deliver excellent customer service, handle customer needs and ensure guest satisfaction. Skilled in supervising and coordinating staff activities to achieve team goals. Passionate about traveling and exploring new opportunities.
Work
John Wood Hotel By Bolton White
|Head Cashier
Highlights
Taking track records of guest orders through software devices.
Ensuring goods and services are in other before guest patronages.
Accepting and issuing out vouchers to guests.
Making use of point of sales in other to receive payment.
reconciling any discrepancies with the Accountant for accurate accounts.
Ensuring all inflows and outflows are well documented.
Moda Restaurant and Bar
|General Supervisor
Highlights
Ensure a conducive work environment for guests and staff.
Attend and resolve customers' complaint.
Ensure all facilities are in good working conditions.
Draft weekly staff rosters.
Lightbarks&mithatha Kestauraruit
|Supervisor
Highlights
Ensure a conducive work environment for guests and staff.
Attend and resolve customers' complaint.
Ensure all facilities are in good working conditions.
Draft weekly staff rosters.
Supervise staff dressing and behavior, and oversee company activities in the absence of the General Manager.
Prepare monthly payrolls and ensure staff hygiene.
Welcome guests and introduce them to the updated menu and new recipes.
Coordinate staff to ensure teamwork.
09 Club House
|Cashier
Highlights
Manage transactions with customers using cash registers
Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Handle merchandise returns and exchanges
Using of point of sales (POS) efficiently.
Protocol Lounge
|Karaoke anchor
Highlights
Anchors all entertainment for customers comfortability.
Attend to customers choice of songs.
Sofa Lounge
|Supervisor
Highlights
Monitor all incoming and outgoing sales.
Making sure the work environment is conducive for customers.
Also to ensure staff are in their best behavior.
Attend and resolved to customers complaints
Ensured team work is a goal.
Trained new employees.
Drafting the weekly staff rooster.
Checking the facilities to ensure they are good condition and run smoothly.
Worked closely with the manager to draft payrolls.
Royals fast food
|Cook- Assistant Supervisor
Highlights
Setting the productions department to be in a very neat and well ventilated hygienic space, by producing better and healthy food.
Making sure the productions were rolled out in time.
Making sure customers are well satisfied.
Helping the staff to be in their A-game (teamwork).
Drafting the week to week roster for work schedules.
And also, helping in other areas too.
Education
University of Abuja, Gwagwalada.
BSc
Sociology and Anthropology