OKEOWO IREOLUWA OMOLOLA
Digital Service & Administrative Support Specialist
Jibowu, NG.About
Highly dedicated and results-driven professional with 5+ years of experience in digital service activation, customer relations, and administrative management across banking and education sectors. Proven ability to significantly drive digital product adoption and resolve complex customer issues, ensuring rigorous administrative organization and operational efficiency. Seeking a remote Digital Service & Administrative Support Specialist role to leverage strong communication, problem-solving, and organizational skills in a dynamic, growth-oriented environment.
Work
POLARIS BANK
|Digital Sales Representative
Ikorodu, Lagos State, Nigeria
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Summary
Drove digital product adoption and enhanced customer experience by activating banking services for numerous customers at Polaris Bank.
Highlights
Spearheaded digital adoption initiatives, successfully onboarding numerous customers onto the banking application, significantly expanding the bank's digital user base.
Activated critical USSD banking services for a wide base of customers, ensuring seamless access to mobile banking functionalities.
Provided expert technical support and comprehensive guidance, resolving customer issues with the banking application and improving user satisfaction.
THE BROOK SCHOOL
|Office Front Desk Officer
Ibafo, Ogun State, Nigeria
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Summary
Managed efficient front-desk operations and maintained meticulous document organization as an Office Front Desk Officer at The Brook School.
Highlights
Streamlined front-desk operations, ensuring smooth check-in and check-out procedures for students and visitors, enhancing administrative efficiency.
Provided professional and welcoming reception for parents and students, facilitating a positive first impression and clear guidance within the school premises.
Maintained meticulous organization and confidentiality of critical school documents, ensuring easy retrieval and compliance with administrative standards.
MONEYWISE MICROFINANCE BANK
|Customer Attendant/Cashier
Ikeja, Lagos State, Nigeria
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Summary
Provided excellent customer service and managed critical cash operations as a Customer Attendant/Cashier at Moneywise Microfinance Bank.
Highlights
Delivered exceptional customer service, addressing inquiries and resolving issues to ensure positive client experiences and satisfaction.
Accurately managed daily cash operations, including receiving and disbursing funds, maintaining financial integrity and client trust.
Education
Yaba College of Technology
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Higher National Diploma (HND)
Statistics
Yaba College of Technology
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National Diploma (ND)
Statistics
Government Senior Model College
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Senior Secondary School Certificate
General Studies
Languages
English
Yoruba
Skills
Digital Product Support
Digital Adoption, Product Activation, Technical Guidance, User Onboarding.
Customer Service & Relations
Customer Service, Customer Relations, Client Support, Issue Resolution.
Cash Handling & Reconciliation
Cash Management, Financial Transactions, Reconciliation, Disbursement.
Administrative & Document Management
Administrative Support, Document Organization, Record Keeping, Front Desk Operations.
Problem Resolution
Troubleshooting, Conflict Resolution, Customer Issue Solving, Solution Implementation.
USSD Banking Activation
USSD Services, Mobile Banking, Digital Banking, Account Activation.