About
Results-driven IT professional with a strong background in ICT and Blockchain Technology, specializing in customer-centric technical support. Leverages deep industry knowledge and problem-solving skills to optimize customer experience, drive loyalty, and implement process improvements. Proven ability to enhance operational efficiency and foster community growth through data-driven strategies and technical expertise.
Work
BoundlessPay
|Customer Support Officer
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Summary
Provided exceptional omnichannel support, resolved complex customer issues, and implemented customer-centric solutions to enhance satisfaction and retention.
Highlights
Delivered exceptional omnichannel support across phone, email, chat, and social media, resolving complex customer issues and achieving high customer satisfaction scores.
Implemented customer-centric solutions by leveraging active listening, empathy, and problem-solving skills, significantly enhancing customer loyalty and retention.
Collaborated with cross-functional teams to identify and implement process improvements, directly increasing First-Contact Resolution (FCR) rates and operational efficiency.
Maintained comprehensive knowledge of BoundlessPay products and services, ensuring accurate and informative responses that reduced inquiry resolution times.
Utilized CRM software to track customer interactions, analyze feedback, and identify key trends, informing data-driven decisions that enhanced overall customer experience.
GrindEarn
|Team Lead || Community Manager
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Summary
Led high-performing teams to develop engaging Blockchain educational content, designed community management strategies, and curated high-quality content.
Highlights
Led high-performing teams in developing and implementing engaging Blockchain educational content, successfully driving user adoption and fostering significant community growth.
Designed and executed comprehensive community management strategies, leveraging deep Blockchain and Web3 expertise to cultivate a loyal user base and boost engagement.
Created and curated high-quality educational content, including blog posts, social media updates, and tutorials, to demystify Blockchain technology, cryptocurrency, and DeFi for diverse audiences.
College of Education, Akwanga
|I.T Personnel (I.C.T SUITE)
Akwanga, Nasarawa, Nigeria
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Summary
Provided technical support, ensured system security, and managed IT infrastructure while streamlining administrative processes.
Highlights
Provided essential technical support by troubleshooting and resolving a wide range of hardware and software issues for staff and students.
Maintained robust system security protocols and contributed to the management of critical IT infrastructure, ensuring operational continuity.
Managed online registrations, result uploads, and various computing tasks, streamlining administrative processes and supporting academic research.
Education
University of Jos
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BSc. (In View)
Computer Science
Althash University
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Diploma
Blockchain Studies
College of Education, Akwanga.
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NCE
Computer & Economics Edu.
Languages
English
Certificates
Advanced Data Analysis and Visualization
Issued By
National Information Technology Development Agency (NITDA)
Cloud Computing
Issued By
National Information Technology Development Agency (NITDA)
Professional Foundation
Issued By
African Leadership Xcelerator (ALX)
Artificial Intelligence Career Essentials
Issued By
African Leadership Xcelerator (ALX)
English for IT 1 & 2
Issued By
CISCO Academy
Virtual Assistant Skills in Digital Age
Issued By
African Leadership Xcelerator (ALX)
Career Essential in Generative Ai
Issued By
LinkedIn & Microsoft Learning
Generative Ai Productivity Skill
Issued By
LinkedIn & Microsoft Learning
Customer Service Foundation Course
Issued By
Ingenium Concept LTD
Skills
Technical Troubleshooting
Hardware Troubleshooting, Software Troubleshooting, System Diagnostics.
Multichannel Support
Phone Support, Email Support, Chat Support, Social Media Support, Omnichannel Communication.
Communication Skills
Oral Communication, Written Communication, Active Listening, Empathy.
CRM Systems
Customer Relationship Management, CRM Software, Data Tracking, Feedback Analysis.
Problem-solving
Issue Resolution, Critical Thinking, Solution Implementation.
Time Management and Organization
Task Prioritization, Workflow Management, Organizational Skills.
Blockchain Technology
Web3, Cryptocurrency, Decentralized Finance (DeFi), Blockchain Education.
Community Management
Community Engagement, User Adoption, Content Curation, Strategy Development.
IT Infrastructure Management
System Security, IT Project Support, Network Administration.
Data Analysis
Trend Identification, Data-Driven Decisions, Customer Feedback Analysis.
Process Improvement
Operational Efficiency, First-Contact Resolution (FCR), Cross-functional Collaboration.