ARIYO Isaac Ojukotimi
Customer Service Professional
Ile-Ife, NG.About
Highly dedicated and customer-focused professional with a proven track record of exceeding customer satisfaction targets, recognized as "Employee of the Month." Adept at leveraging strong interpersonal and problem-solving skills to enhance customer experience, as demonstrated by implementing a feedback system that boosted positive reviews by 20%. Seeking a challenging Customer Service Provider role to contribute to organizational success through exceptional service delivery and process improvement.
Languages
English
Work Experiece
Insta Drop
|Customer Service Representative
Ile-Ife, Osun State, Nigeria
→
Summary
Managed diverse customer inquiries and complex issues, fostering cross-functional collaboration to enhance service processes and maintain high levels of customer satisfaction.
Highlights
Recognized as "Employee of the Month" for consistently exceeding customer satisfaction targets, demonstrating exceptional dedication to service excellence.
Implemented a new customer feedback system that resulted in a 20% increase in positive customer reviews, significantly enhancing service quality and perception.
Efficiently managed a high volume of customer inquiries, complaints, and product-related issues, ensuring prompt resolution and positive customer experiences.
Collaborated effectively with cross-functional teams to address complex issues, contributing to improved overall customer service processes and outcomes.
Leveraged CRM systems to meticulously document interactions, track issues, and facilitate comprehensive follow-up, ensuring data-driven service improvements.
Skills
Customer Service
Customer Inquiries, Issue Resolution, Customer Satisfaction.
Communication
Verbal Communication, Written Communication, Customer-Centric Communication.
Problem Solving
Issue Identification, Efficient Resolution.
Team Collaboration
Cross-functional Teamwork.
Technical Skills
CRM Systems, Microsoft Office Suite.