Jacqueline L.C. Diels

Managed multiple Managed Agent contracts across 50 Enexis locations, encompassing Access Security, Landscaping, and DBM services, ensuring robust operational frameworks.

Optimized hard-services processes between IFM contractors and Enexis' Logistics Distribution and 24/7 locations, resulting in enhanced technical service delivery and reduced incident rates.

Provided interim real estate management for GGz Centraal, overseeing the maintenance and operations of 240 diverse care facilities, from residential homes to clinics.

Directed the interim optimization of Paramount's FM organization, leading an Activity Based Working implementation for 400 employees/280 workstations within a 12,500 m2 monumental office building.

Spearheaded the relocation and office fit-out project for Coty NL -WTC Schiphol to their Amsterdam HQ, accommodating 120 workstations and proposing a new event management organization.

Delivered comprehensive consultancy and project management for the transition from traditional cell offices to a hybrid working model for a new workplace and meeting concept.

Designed and implemented central meeting and conference locations across the Netherlands, optimizing space utilization and fostering collaborative environments.

Performed comprehensive FM Business Analysis, designing and implementing facility services for a national network comprising 7,000 ATMs.

Developed and deployed a Regie model covering critical services including maintenance, cleaning, energy, supplies, storage, and branding, enhancing operational consistency.

Directed the transition management for the complete insourcing of the facility organization, integrating all hard and soft services under a single self-delivery model.

Ensured a smooth and efficient handover process, maintaining service levels and optimizing internal operational control.

Managed the project for the fit-out of the 30,000 m2 REC A, Faculty of Law, delivering the facility on schedule for academic use.

Coordinated the procurement and installation of standard and specialized furniture for all non-education areas and the library, ensuring functional and aesthetic alignment.

Led the complex project management for the relocation of multiple offices to WTC Schiphol, achieving turn-key operational delivery of the new office spaces.

Managed the procurement and implementation of all hard and soft services, ensuring comprehensive readiness for business operations.

Developed an advisory proposal for the optimal utilization and delivery of the vacated office locations.

Optimized service desk operations and contract management, enhancing efficiency and user satisfaction.

Successfully integrated various facility services and processes, streamlining workflows and improving overall operational synergy.

Directed the turn-key delivery of the newly developed DNB Visitor Center and a 6,000 m2 office building for the ICT division, ensuring readiness for occupation.

Managed the fit-out and implementation of soft services, including procurement and installation of workstations, BHV systems, and audiovisual equipment.

Coordinated the entire relocation process to the new facility, minimizing disruption and ensuring a seamless transition for staff and operations.

Successfully managed the fit-out and relocation project to the Roeterseiland campus, delivering a fully operational environment.

Implemented comprehensive hard and soft services, ensuring all facilities met operational requirements.

Coordinated the relocation of 150 workstations, executing the move efficiently with minimal impact on productivity.

Managed the completion and fit-out phases of a residential villa, ensuring adherence to high-quality standards and client specifications.

Oversaw the successful delivery and move-in process, coordinating all logistics and final preparations for occupancy.

Led the development, project management, and implementation of a new 600-employee headquarters in Delft, optimizing corporate infrastructure.

Managed a vast real estate portfolio encompassing 64 offices across 40 countries, ensuring strategic alignment and cost efficiency.

Orchestrated the relocation of the Exact Development Centre to the Petronas Tower in Kuala Lumpur, a complex international project.

Served as Facility Manager, driving operational excellence and strategic procurement initiatives across all company locations.

Conducted comprehensive executive search assignments, successfully placing candidates in key leadership roles.

Developed strong client relationships and managed candidate pipelines, contributing to organizational growth and talent acquisition strategies.

Oversaw all aspects of Rooms Division operations, including front office, housekeeping, and guest services, ensuring exceptional guest experiences.

Implemented operational improvements to enhance efficiency and service quality, maintaining the hotel's luxury standards.

Managed comprehensive front office operations, including reception, concierge, and guest relations, for high-end hotel establishments.

Trained and supervised front office teams, fostering a culture of excellence and personalized guest service.

Completed a rigorous Executive Management Program with rotations in London, Munich, Paris, and Brussels, developing cross-cultural leadership skills.

Gained exposure to diverse operational functions within the hospitality sector, contributing to strategic initiatives and daily management.