G.JAGADEESH
Operations & Customer Service Professional
Kakinada Mandal, IN.About
Highly adaptable and results-oriented professional with 8 years of diverse experience spanning marketing, computer operations, banking, and retail supervision. Proven ability to drive operational efficiency, deliver exceptional customer service, and manage complex tasks in fast-paced environments. Eager to leverage a robust skill set in a challenging role that fosters continuous skill development and contributes to organizational success.
Work
Aqua Feed Shop
|Supervisor
Kakinada District, Andhra Pradesh, India
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Summary
Supervised daily operations and inventory management, ensuring efficient workflow and customer satisfaction in an aqua feed shop.
Highlights
Managed daily operations, including comprehensive inventory control and sales, to ensure efficient shop functionality.
Supervised a team of staff members, fostering a productive work environment and ensuring adherence to operational standards.
Oversaw customer interactions, resolving issues and maintaining high service quality to support business objectives.
Implemented streamlined processes for stock rotation and order fulfillment, improving overall operational efficiency.
E Point India Kiosk AEPS POINT
|Banking Sector Professional
Kakinada District, Andhra Pradesh, India
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Summary
Managed financial transactions and customer service operations at a banking kiosk, facilitating AEPS services for clients.
Highlights
Processed diverse financial transactions, including Aadhaar Enabled Payment System (AEPS) services, for a broad customer base.
Provided direct customer support, assisting clients with banking inquiries and ensuring smooth transaction experiences.
Maintained accurate records of all transactions and ensured strict compliance with banking regulations and security protocols.
Handled cash and digital payments, reconciling daily accounts with precision to minimize discrepancies and ensure financial accuracy.
Internet Center
|Computer Operator
Kakinada District, Andhra Pradesh, India
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Summary
Provided essential technical support and managed computer systems for users in a busy internet center.
Highlights
Managed and maintained computer systems and network connectivity, ensuring continuous service availability for users.
Assisted customers with various computer tasks, including internet access, printing, and software usage, enhancing user experience.
Performed routine troubleshooting and resolved technical issues promptly, minimizing downtime and improving operational flow.
Administered user accounts and ensured data security and privacy in a shared computing environment.
Idea Showroom
|Marketing Executive
Kakinada District, Andhra Pradesh, India
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Summary
Executed marketing and sales initiatives to promote products and enhance customer engagement in a retail showroom.
Highlights
Engaged proactively with customers to promote telecommunication products and services, contributing to sales targets.
Assisted in organizing and executing in-store promotional campaigns, enhancing brand visibility and customer footfall.
Provided comprehensive product information and addressed customer inquiries, resulting in improved satisfaction and loyalty.
Maintained showroom displays and ensured product availability, contributing to an effective and appealing sales environment.
Education
Koringa College of Pharmacy, Koringa
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Diploma
Pharmacy
Grade: 74%
Koringa Vocational Jr.College, Koringa
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Intermediate (Vocational)
Medical Lab Technology (M.L.T)
Grade: 73%
Z.P..High School, Koringa.
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S.S.C.
General Studies
Grade: 80%
Languages
Telugu
English
Skills
Computer Proficiency
DCA, Adobe Photoshop, Microsoft Office Suite, Word, Excel, PowerPoint, Internet Research, Data Entry, System Administration.
Operations Management
Inventory Management, Workflow Optimization, Team Supervision, Process Improvement, Retail Operations, Logistics Coordination.
Customer Service & Sales
Client Relations, Sales Support, Product Promotion, Issue Resolution, Customer Engagement, Relationship Management.
Financial Services
Transaction Processing, AEPS, Cash Handling, Account Reconciliation, Compliance Adherence, Financial Record Keeping.
Technical Support
Troubleshooting, System Maintenance, Network Connectivity, User Assistance, Hardware/Software Support.
Interests
Leisure
Internet Surfing, Watching Cricket, Playing Cricket.