OBITE JAMES
Monitoring & Evaluation / Data Entry Professional
Lagos, NG.About
Detail-oriented Monitoring and Evaluation (M&E) and Data Entry Professional with over 3 years of experience in designing and implementing M&E systems, managing data, and supporting evidence-based decision-making in development and health programs. Adept at data collection, validation, analysis, and reporting to enhance program performance and accountability. Possesses strong IT support and customer service skills, ensuring comprehensive operational efficiency and stakeholder satisfaction.
Work
Lagos, Lagos, Nigeria
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Summary
Led monitoring and evaluation efforts, data management, and reporting to support evidence-based decision-making in health and development programs.
Highlights
Contributed to the design and operationalization of M&E frameworks and tools, enhancing data collection efficiency and program oversight.
Ensured high data quality through rigorous verification, validation, and real-time feedback mechanisms, improving reporting accuracy.
Managed comprehensive program datasets and maintained robust reporting databases, developing performance dashboards that provided actionable insights.
Streamlined the consolidation and timely submission of program reports from field officers, facilitating efficient communication and decision-making.
Conducted in-depth analysis of M&E data, generating critical insights that directly informed strategic program adjustments and improved outcomes.
Benin, Edo, Nigeria
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Summary
Maintained and operated entertainment systems, ensuring service continuity and delivering technical support for optimal operational performance.
Highlights
Ensured continuous operation and peak performance of arcade and cinema systems, minimizing downtime and enhancing customer experience.
Delivered direct technical support for operational systems, proactively monitoring performance to resolve issues and maintain high service standards.
Lagos, Lagos, Nigeria
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Summary
Provided critical technical support to contact center teams and managed system configurations to ensure prompt customer resolution and operational integrity.
Highlights
Delivered technical support to contact center teams, resolving customer complaints and inquiries via inbound and outbound calls, achieving high resolution rates.
Assisted with critical server backup processes and managed user credentials/system configurations, contributing to data integrity and system security.
Skills
Monitoring & Evaluation
M&E Design, M&E Implementation, Framework Development, Program Oversight, Strategic Decision-Making.
Data Management
Data Entry, Data Analysis, Data Quality Assurance, Data Verification, Data Validation, Database Management, Reporting Databases.
Reporting & Visualization
Performance Dashboards, Program Reporting, Data Consolidation, Insights Generation.
Software & Tools
Microsoft Office Suite, Excel, Word, PowerPoint, Outlook.
IT Support & Operations
Technical Support, System Maintenance, Operational Performance Monitoring, Server Backup, User Credential Management, System Configuration, Troubleshooting.
Customer Relations
Customer Service, Customer Relationship Management (CRM), Complaint Resolution, Client Engagement.
Interests
General
Research, Tech, Sports, Travel.
References
Available upon request
References available upon request.