John S. Ford

Senior Product Leader | AI/ML | SaaS | FinTech
San Francisco, US.

About

Highly accomplished Senior Product Leader with over 10 years of experience driving innovation and growth in AI/ML, SaaS, and FinTech sectors. Proven ability to define compelling product visions, lead high-performing cross-functional teams, and deliver measurable business outcomes that significantly impact revenue and market share.

Work

InnovateTech Solutions
|

Head of Product

Summary

Currently leading product strategy and execution for a portfolio of AI-powered SaaS solutions, driving significant revenue growth and market expansion for InnovateTech Solutions.

Highlights

Spearheaded the development and successful launch of a new AI-driven analytics platform, which increased user engagement by 40% and generated over $5M in new Annual Recurring Revenue (ARR) within 18 months.

Built and currently mentor a high-performing product team of 8 Product Managers and Designers, improving overall product delivery efficiency by 25% through the implementation of agile methodologies and continuous process optimization.

Defined and execute the comprehensive product roadmap for 3 core SaaS products, contributing to a 30% reduction in customer churn and a 15% increase in customer satisfaction scores year-over-year.

Collaborate cross-functionally with engineering, sales, and marketing teams to align product vision with overarching business objectives, directly contributing to securing a Series B funding round of $20M.

Global Payments Inc.
|

Senior Product Manager

Summary

Managed the entire product lifecycle for key FinTech solutions, enhancing payment processing capabilities and expanding market reach for Global Payments Inc.

Highlights

Led the complete redesign and successful launch of the flagship mobile payment application, resulting in a 20% increase in daily active users and a 10% improvement in transaction success rates.

Identified, evaluated, and integrated new payment gateway partnerships, effectively expanding service availability to 5 new international markets and increasing overall transaction volume by 15%.

Conducted extensive market research and competitive analysis to inform strategic product feature development, directly contributing to a 5% increase in market share for the flagship product within 12 months.

Education

The Wharton School, University of Pennsylvania

Executive Education Program

Product Management

University of California, Berkeley

Bachelor of Science (B.S.)

Computer Science

Courses

Software Engineering

Algorithms and Data Structures

Machine Learning

Product Design Principles

Languages

English

Skills

Product Management

Product Strategy, Product Roadmap, Go-to-Market Strategy, Product Lifecycle Management, User Experience (UX), User Stories, Feature Prioritization, A/B Testing.

Artificial Intelligence & Machine Learning

AI/ML Applications, Data Science, Predictive Analytics, Natural Language Processing (NLP), Machine Learning Models.

SaaS (Software as a Service)

SaaS Product Development, Subscription Models, Cloud Computing, Customer Retention, Churn Reduction.

FinTech (Financial Technology)

Payment Systems, Digital Wallets, Financial Services, Regulatory Compliance, Fraud Detection.

Agile Methodologies

Scrum, Kanban, Sprint Planning, Retrospectives, Agile Coaching.

Technical Skills

SQL, Python, Jira, Confluence, Google Analytics, Mixpanel.

Leadership & Management

Cross-functional Team Leadership, Team Building, Mentorship, Stakeholder Management, Strategic Planning.

Business Development

Market Research, Competitive Analysis, Business Case Development, Partnership Development, Revenue Growth.

Hello

Projects