About
Highly accomplished Programme and Services Engagement Leader with over 15 years of international experience, specializing in delivering complex, multi-workstream programmes for Global 500 enterprises. Expert in establishing strategic governance frameworks, driving CxO-level stakeholder alignment, and consistently delivering measurable customer outcomes across engagements up to $15M TCV, while demonstrating exceptional leadership and performance validated by a competitive UKI Leadership Talent Management Programme and highest available performance ratings at HPE.
Work
RIVERBED TECHNOLOGY
|Head of Global Program Office & Programme Principal, XaaS Offerings
Global, Remote, US
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Summary
Led the Global Program Office for XaaS Offerings, overseeing multi-workstream programs and strategic initiatives for Global 500 enterprises.
Highlights
Architected the Global Program Office governance model, establishing decision forums, RAID management protocols, and program cadence rhythms across 15+ concurrent customer engagements, sustaining 95-97% plan-vs-actual accuracy for a $29M-$34M annual run rate.
Served as the primary CxO-level interface, delivering structured program reporting via Gainsight and SFDC dashboards to translate complex multi-workstream delivery status into business outcome narratives, directly influencing customer retention and renewal decisions.
Directed end-to-end delivery of 'managed as a service' engagements ($500K-$15M TCV), coordinating across Sales, SE, Engineering, and Support to ensure predictable, on-budget outcomes in fast-paced, high-energy environments.
Designed and embedded structured change management frameworks for XaaS transitions, including readiness assessments, stakeholder communication plans, and adoption measurement, ensuring customers realized full contracted value and reduced churn risk.
Standardised delivery playbooks, milestone gate governance, and best practice templates across the global services organization, improving cross-regional program consistency and reducing delivery risk.
HEWLETT PACKARD ENTERPRISE (HPE)
|T&T Programme Manager, Cloud IaaS/PaaS Consultant & SMART Factory Programme Lead
Global, Remote, US
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Summary
Managed complex Transition & Transformation (T&T) programs and led SMART Factory initiatives for Cloud IaaS/PaaS environments.
Highlights
Managed the $12M SEAT Applications Managed Service T&T Programme, mitigating $2.2M in potential penalties by delivering a 20-week baseline plan in 10 weeks through proactive RAID management, rigorous schedule control, and early escalation of blockers.
Led service design and operational modelling for an £8M HPE-Vodafone cloud reseller deal, establishing white-label account management governance for FTSE 250 clients across IaaS/PaaS environments.
Directed multi-geography T&T programmes, aligning Engineering and Sales across multiple workstreams to deliver global SMART Factory initiatives, and appraised organizational readiness for CMMI accreditation and maturity.
HEWLETT PACKARD ENTERPRISE (HPE)
|Applications Services Delivery Manager & Global Risk SME
Global, Remote, US
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Summary
Managed global application services delivery and risk management for the Rolls-Royce account, overseeing multi-vendor SLAs and distributed teams.
Highlights
Accountable for ~4,000 global applications on the Rolls-Royce account, managing 7-figure budgets, multi-vendor SLAs, and distributed delivery teams across multiple geographies.
Re-engineered risk management and training protocols to achieve CMMI Level 4 accreditation; applied Six Sigma DMAIC to reduce MTTR from 8 hours to 4.07 hours, improving application availability across the estate.
Consulting Engagements
|Project / Programme Manager
Global, Remote, US
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Summary
Managed project and programme engagements, achieving strong performance metrics and cost efficiency.
Highlights
Delivered all engagements with ~15% cost headroom, achieving CPI & SPI average of 0.85.
Leicester City Council
|Business Analyst
Leicester, England, UK
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Summary
Performed business analysis functions for Leicester City Council, supporting organizational objectives.
Highlights
Analyzed business processes and requirements to support organizational objectives and improve efficiency.
Hay Online International Ltd
|Project Manager
Global, Remote, US
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Summary
Managed projects for Hay Online International Ltd, ensuring timely delivery and stakeholder alignment.
Highlights
Coordinated project activities and resources to ensure timely delivery and meet project objectives.
Powergen/E.ON
|PMO Analyst
Global, Remote, US
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Summary
Provided PMO support and analysis for Powergen/E.ON, ensuring adherence to project standards.
Highlights
Supported project management office functions, ensuring adherence to project standards and accurate reporting.
Education
De Montfort University
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Bachelor of Science (Hons)
Business Information Systems
Skills
Business Transformation
Transition & Transformation (T&T), Outcome-Based Service Standardisation, Cloud Strategy.
Stakeholder Management
CxO Engagement, Multi-Vendor Governance, Executive Reporting, Customer Advocacy.
Operational Excellence
RAID Management, Six Sigma DMAIC, ITIL Frameworks, Change Management & Adoption.
Programme Management
Complex Programme Delivery, Multi-Workstream Programmes, Strategic Initiatives, Project Delivery.
Risk Management
Risk Governance, Operational Excellence, CMMI Level 4 Accreditation.
Financial Management
7-figure Budgets, Cost Headroom, Budget Management.
Process Improvement
Continuous Improvement, Delivery Playbooks, Best Practice Templates.
Leadership & Mentoring
Cross-Functional Programme Leadership, Team Leadership, Talent Management.
Strategic Leadership
Global P&L Management ($34M Run Rate), Programmatic Governance Design, Organisational Strategy.