About
A results-driven Senior Product Designer with 4 years of experience, complemented by a 2.5-year background in Software Engineering in Test, specializing in crafting intuitive and high-impact user experiences. Proven ability to drive significant product adoption, enhance user satisfaction, and contribute directly to revenue growth for global platforms serving over 50,000 customers. Recognized for consistently exceeding expectations and delivering innovative design solutions that solve complex user problems and improve operational efficiency.
Work
Browserstack
|Senior Product Designer
Chennai, Tamil Nadu, India
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Summary
Led product design initiatives for BrowserStack's App Live, enhancing user productivity and satisfaction for over 50,000 global customers while driving significant feature adoption and revenue growth.
Highlights
Pioneered the Idle Session Timeout Notification feature, preventing progress loss for over 50% of App Live QAs/developers and significantly enhancing productivity.
Drove the design and resolution of critical UX blockers for major clients like Microsoft, Barclays, Fluidra, and Uber, directly contributing to increased revenue.
Revolutionized the App Live platform through the design and delivery of 4 new devices, resulting in an 85% surge in feature adoption and improved user satisfaction scores.
Pioneered customer journey mapping for BrowserStack's App Live product, creating a Proof of Concept (POC) that increased standardized mapping adoption across teams by 35%.
Initiated and developed AI-driven POCs, including a design effort estimator and PRD generator, contributing to a 40% boost in productivity and faster project delivery.
Freshworks
|Senior Product Designer
Chennai, Tamil Nadu, India
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Summary
Led end-to-end design and launch of key features for Freshservice, significantly increasing feature adoption and user engagement.
Highlights
Conceptualized, researched, designed, and launched the Major Incident Management feature, driving a 6X increase in feature adoption within six months of release.
Orchestrated the launch of the Status Page feature in Freshservice with a 4-person design team, resulting in a 5X growth in usage within four months.
Orchestrated end-to-end ideation, research, and design of Status Page Enhancements, incorporating 10+ customer requests and promising to enhance user experience and engagement by at least 2X upon launch.
Managed complete ownership of ITOM features in collaboration with 4 Product Managers concurrently, spearheading an uptick in ITOM customer engagement.
Recognized as a top performer in the team for 2023, achieving a 5 out of 5 annual rating.
Freshworks
|Product Designer
Chennai, Tamil Nadu, India
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Summary
Revamped UI and spearheaded redesign initiatives for Freshservice, significantly enhancing user experience and operational efficiency.
Highlights
Revamped the problems module UI by incorporating Ember theme aesthetics and implementing feature enhancements to elevate user experience and operational functionality.
Spearheaded redesign of sync experience between Freshservice and SaaS identity providers, decreasing sync time by 50% and improving efficiency and customer satisfaction.
Recognized for exceptional performance with a 5 out of 5 rating and quickly promoted to Senior Product Designer within just over a year.
Freshworks
|Software Engineer in Test
Chennai, Tamil Nadu, India
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Summary
Managed end-to-end quality assurance for IT Asset Management, ensuring zero bug leakage and significantly increasing automation coverage.
Highlights
Managed end-to-end quality assurance for IT Asset Management, eliminating bug leakage to production with 0 leakages throughout the tenure.
Increased automation coverage from 70% to 93% across testing processes.
Recognized as a top performer in the team for 2019 and 2020, achieving 4 out of 5 and 5 out of 5 ratings respectively.
Education
SSN College of Engineering
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Bachelor of Engineering (B.E)
Electrical and Electronics Engineering
Certificates
Product Psychology Masterclass
Issued By
Growth.design
Professional Bootcamp in UX/UI Design
Issued By
Design Boat UI/UX School
Skills
Product Design & UX/UI
Competitor Analysis, Interaction Design, Product Ideation, Prototypes, Usability Testing, User Experience Design (UX), User Interface Design (UI), UX Research, Wireframing, Vibe Coding, Vibe Prototyping, User Journeys, User Flows.
Research & Analytics
Product Analytics, AI Research, User Testing, Customer Feedback Integration, Data Analysis.
Tools & Technologies
Figma, Figjam, Bolt.new, ChatGPT, Gemini, Maze, Ballpark, Heap Analytics, Amplitude, Ember Theme.