MEMBA JAMES

Experienced Investigations & Risk Management Professional
Nairobi, KE.

About

Highly analytical and results-driven professional with 10+ years of expertise in insurance investigations, fraud detection, and comprehensive risk management. Proven ability to safeguard organizational assets, ensure compliance, and mitigate financial exposure through meticulous analysis, strategic policy implementation, and expert testimony. Adept at leading complex investigations, developing robust risk models, and enhancing operational quality to drive significant contributions to corporate success and national integrity.

Work

Directline Assurance Company
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Investigations Quality Analyst

Nairobi, Nairobi, Kenya

Summary

Leads investigations quality assurance, ensuring integrity and accuracy of fraud detection and claims processing for Directline Assurance Company.

Highlights

Approved a high volume of authentication, injury, non-injury, and material damage reports, ensuring compliance and accuracy in claims processing.

Advised investigators on critical grounds for coverage, enhancing investigative thoroughness and improving report quality.

Identified and flagged fraudulent claims, significantly mitigating financial risk and protecting company assets.

Conducted internal investigations and preliminary analyses of draft reports, ensuring robust oversight and quality control across all cases.

Compiled and evaluated comprehensive incidents data and investigation reports, providing actionable insights for strategic decision-making.

Conducted further interviews to resolve complex issues, ensuring complete and accurate investigation outcomes and closing loose ends.

Presented investigation reports in court, providing expert testimony to support legal proceedings and fraud prosecution.

Submitted comprehensive monthly claim analyses, contributing to continuous improvement in fraud detection and risk management strategies.

Libano Suisse Insurance Qatar
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Insurance Investigation and Risk Management

Doha, Doha, Qatar

Summary

Conducted comprehensive insurance investigations and managed risk, specializing in fraud detection and legal support for Libano Suisse Insurance Qatar.

Highlights

Led investigations into suspicious insurance claims, including those involving fraud, criminal activities, falsified documents, arson, and unnecessary medical procedures, mitigating substantial financial losses.

Recorded correct and accurate data and statements, ensuring meticulous report generation for legal and internal review processes.

Conducted on-site accident scene investigations, gathering critical evidence to determine claim validity and liability.

Collaborated effectively with solicitors to negotiate payments, achieving favorable outcomes and resolving complex claim disputes.

Examined and reviewed photographs, documents, statements, and surveillance footage, identifying crucial evidence and clues to build strong cases.

Provided expert testimony in court cases, contributing to successful fraud prosecutions and favorable legal outcomes.

Delivered comprehensive feedback on investigative activities, informing final claim determinations and enhancing organizational risk assessments.

Analyzed a broad range of factual information, including claimant backgrounds, to support thorough investigations and robust risk profiling.

Sigma Freight Limited
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Insurance Assessment and Risk Management Officer

Nairobi, Nairobi, Kenya

Summary

Designed and implemented risk management processes and policies, enhancing security and business continuity for Sigma Freight Limited.

Highlights

Communicated and enforced risk policies and processes across the organization, ensuring adherence to compliance standards and reducing exposure.

Developed and implemented hands-on risk models, improving the accuracy of risk assessment by an estimated 15% and strengthening mitigation strategies.

Reviewed major contracts and internal business proposals, identifying and mitigating potential risks before execution, safeguarding company interests.

Built risk awareness among staff by providing targeted support and training, fostering a proactive risk culture across departments.

Implemented comprehensive health and safety measures, reducing workplace incidents and ensuring regulatory compliance.

Designed and implemented an overall risk management process, establishing a robust framework for organizational resilience and operational stability.

Conducted thorough security analyses and managed security protocols, safeguarding company assets and critical operations.

Kisii County
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Intern, Risk Management Department

Kisii, Kisii County, Kenya

Summary

Supported the Risk Management Department by drafting procedures, conducting investigations, and ensuring compliance with county laws.

Highlights

Drafted essential risk management procedures, contributing to the standardization and efficiency of departmental operations.

Conducted departmental investigations, providing critical support in identifying and addressing internal risks.

Managed risk enforcement within the county, contributing to public safety and compliance initiatives.

Maintained a daily register for risk and safety officers, improving record-keeping and operational oversight.

Ensured compliance with county risk and security laws, contributing to a secure and regulated environment.

Education

Masinde Muliro University of Science and Technology
Kenya

Bachelor of Arts

Criminology and Criminal Justice

University of the Witwatersrand Johannesburg
Johannesburg, Gauteng, South Africa

Diploma in Insurance

Investigation and Risk Management

Gusii Institute of Technology
Kenya

Certificate

Computer Studies

Arise and Shine Centre
Kenya

Certificate

HIV/AIDS Training

Languages

English
Swahili

Skills

Investigations & Fraud Detection

Fraud Analysis, Claim Investigation, Internal Investigations, Surveillance Review, Legal Testimony, Due Diligence, Background Checks, Authentication Reports.

Risk Management

Risk Assessment, Risk Modeling, Policy Development, Compliance Management, Health & Safety Protocols, Security Analysis, Business Continuity Planning, Risk Enforcement.

Data Analysis & Reporting

Data Compilation, Report Generation, Incident Analysis, Monthly Claim Analysis, Data Accuracy, Statement Recording, Preliminary Analysis.

Stakeholder Engagement

Cross-functional Collaboration, Solicitor Engagement, Client Feedback, Training & Development, Effective Communication.

Operational Excellence

Quality Assurance, Process Improvement, Time Management, Team Management, Resource Mobilization, Organizational Skills, Computer Proficiency.

References

Mr. Nyariki Alfred

KISII LAW ENFORCEMENT RISK AND SECURITY OFFICER. Mobile: 07227782794. Email: nyarikialfred168@gmail.com

Mr. Samuel J Wambua

HEAD OF DEPARTMENT RISK ANALYSIS, SIGMA FREIGHT LIMITED. Mobile: 0750351050. Email: samwambua00@gmail.com

Mr. Abdallah Hassan

REGIONAL MANAGER, LIBANO SUISSE INSURANCE QATAR.DOHA. Mobile/WhatsApp: +97470798837. Email: abdallahaan78@gmail.com

Mr. Wilson Wambugu Maina

INVESTIGATION MANAGER, DIRECTLINE ASSURANCE COMPANY. Mobile: 0713530062