JESHORUN PAGUEL
Customer Experience Professional | Client Support Specialist
Makati, PH.About
Dynamic Customer Experience Professional with 5+ years of experience in chat support, back-office operations, and customer service. Proven ability to resolve complex inquiries, manage critical documentation, and enhance client satisfaction. Eager to leverage strong communication and problem-solving skills in a challenging and growth-oriented environment.
Work
Dripdesk Asia Inc
|Chat Support Representative
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Summary
Provided comprehensive chat-based customer support, serving as the primary point of contact for client inquiries and issue resolution.
Highlights
Managed a high volume of customer inquiries, ensuring timely and effective resolution via chat.
Crafted engaging and creative responses to enhance customer satisfaction and build positive relationships.
Proactively engaged customers to address concerns and provide comprehensive support, maintaining high service standards.
Seidopro Global Inc (ONE & NYK TDG)
|Documentation Associate (Back Office)
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Summary
Managed critical back-office documentation processes, ensuring accuracy and compliance for shipping operations.
Highlights
Ensured accuracy and completeness of shipping instructions by meticulously reviewing documentation against established requirements with principals.
Efficiently encoded shipping instructions and proactively coordinated with on-shore counterparts to resolve discrepancies and clarify information, ensuring smooth operations.
24/7.ai
|Customer Service Representative (Kohl's.com)
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Summary
Delivered exceptional customer service and account management for a major retail client through inbound calls.
Highlights
Provided excellent customer service by expertly addressing a wide range of general and account-specific inquiries.
Proficiently processed order placements, tracked shipments, managed refunds, and handled replacements, resolving issues efficiently.
Managed shopping accounts through inbound calls, ensuring customer satisfaction and efficient service delivery.
Education
University of Perpetual Help System Dalta
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Bachelor of Science in Business Administration (Undergraduate Studies)
Marketing Management
Languages
English
Proficient
Filipino
Native
Ilocano
Native
Skills
Communication Skills
Written Communication, Verbal Communication, Active Listening, Client Engagement.
Customer Service
Chat Support, Inbound Calls, Issue Resolution, Customer Satisfaction, Account Management.
Problem Solving
Discrepancy Resolution, Inquiry Management.
Organizational Skills
Detail-Oriented, Accuracy, Workflow Management.
Adaptability
Dynamic Environments, Schedule Flexibility, Fast Learner.
Data entry
Documentation Management
Data Entry, Record Keeping, Compliance, Accuracy.
References
Ace Angelo Pabalan
Senior Business Analyst / Football club manager 09188009078
Mia-Anne Lanuza
Technical Check Specialist 09052846689