About
Results-driven Political Science graduate with a Postgraduate Diploma in Human Resource Management, specializing in leveraging strong management, communication, and problem-solving skills to drive organizational growth. Proven ability to exceed targets in operations, customer service, and debt recovery, consistently improving efficiency and fostering collaborative success. Eager to apply adaptable leadership and analytical capabilities in dynamic, growth-oriented environments.
Work
Oxygen X Finance
|Contact Centre Agent
Abeokuta, Ogun State, Nigeria
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Summary
Currently manage customer interactions and debt recovery efforts, significantly contributing to financial targets and customer satisfaction for a finance company.
Highlights
Successfully recovered over ₩30,000,000 in outstanding debts, exceeding monthly targets by 33% through strategic negotiation and follow-up.
Maintained an 83% customer satisfaction rating by effectively resolving issues and communicating clearly with clients.
Negotiated and established payment plans with over 2,500 customers, ensuring sustainable debt resolution and client retention.
Managed high-volume call traffic, handling an average of 100 calls daily and resolving over 600 customer issues weekly.
Collaborated cross-functionally with team members to consistently achieve 103% of monthly operational and recovery goals.
Winners International College
|Subject Teacher (NYSC)
Ikire, Osun State, Nigeria
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Summary
Developed and delivered engaging educational content, managing student performance and ensuring curriculum adherence as a National Youth Service Corps member.
Highlights
Developed comprehensive lesson plans and instructional materials, enhancing student engagement and learning outcomes.
Delivered engaging classroom instruction to diverse student groups, fostering a positive and productive learning environment.
Managed and maintained accurate student performance records, facilitating effective progress tracking and feedback.
Utilized effective time management strategies to meet all curriculum deadlines and educational objectives.
With God Communication
|Manager
Ibadan, Oyo, Nigeria
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Summary
Directed sales and procurement operations, fostering strong client relationships and coordinating daily activities to achieve business objectives.
Highlights
Directed comprehensive sales operations and optimized procurement processes, improving efficiency and resource allocation.
Strengthened key client relationships, resulting in enhanced customer satisfaction and repeat business.
Managed daily operations and coordinated a team to achieve critical business goals and operational targets.
Implemented strategies to streamline workflows, contributing to overall business growth and profitability.
Nourdm Global Company
|Operations Assistant
Ibadan, Oyo, Nigeria
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Summary
Supported daily operations by managing time-sensitive tasks and collaborating with teams to enhance efficiency and ensure safe equipment handling.
Highlights
Managed time-sensitive operational tasks, consistently meeting production targets and deadlines.
Collaborated effectively within cross-functional teams to enhance overall operational efficiency and workflow.
Ensured safe and effective handling of equipment, minimizing incidents and maintaining operational standards.
Yusluv Spare Parts Company
|Administrative Assistant
Ibadan, Oyo, Nigeria
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Summary
Oversaw daily business operations, managed assets, and ensured timely delivery of goods and services while maintaining financial records.
Highlights
Oversaw daily business operations and managed company assets, contributing to streamlined workflows.
Facilitated timely delivery of goods and services to customers, enhancing client satisfaction and operational flow.
Managed comprehensive financial records and accounts, ensuring accuracy and supporting financial reporting.
Volunteer
University of Ibadan
|Member, Independence Hall Social and Buttery Committee
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Summary
Contributed to student welfare and social activities as a committee member.
Highlights
Organized and supported social events for Independence Hall residents, enhancing student life and community engagement.
Collaborated with committee members to manage hall resources and facilities effectively.
National Association of Political Science Students (NAPSS)
|Member, Social Committee
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Summary
Actively participated in social initiatives for the Political Science student body.
Highlights
Planned and executed social events for NAPSS, fostering camaraderie among political science students.
Contributed to initiatives aimed at enhancing student welfare and academic engagement.
University of Ibadan
|Sports Commissioner, Independence Hall
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Summary
Organized and promoted sports activities for Independence Hall.
Highlights
Organized and oversaw inter-hall sports competitions and recreational activities, boosting student participation.
Managed sports equipment and facilities, ensuring optimal conditions for student athletes.
National Association of Political Science Students (NAPSS)
|Constituency Leader
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Summary
Led a student constituency, representing their interests and facilitating communication.
Highlights
Served as a liaison between the student body and NAPSS leadership, representing constituency interests.
Facilitated communication and engagement among students within the assigned constituency.
University of Ibadan
|Member, Independence Hall Student Representative Council
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Summary
Represented student interests and contributed to hall governance.
Highlights
Represented student body concerns and advocated for student welfare within the Independence Hall council.
Participated in decision-making processes to improve living conditions and student services.
University of Ibadan
|Member, Independence Hall Health Committee
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Summary
Contributed to health and wellness initiatives within the student hall.
Highlights
Supported health awareness campaigns and initiatives for students within Independence Hall.
Assisted in coordinating health-related activities and resource dissemination.
Education
International College of Safety and Management Professionals
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Postgraduate Diploma
Human Resource Management
University of Ibadan
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Bachelor of Science (B.Sc.)
Political Science
Grade: Second Class Upper Division
Prospect Comprehensive College
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Senior Secondary School Certificate Examination (SSCE)
General Studies
Languages
English
Skills
Customer Engagement & Communication
Effective Communication, Issue Resolution, Interpersonal Skills, Customer Service, Negotiation, Client Relationship Management.
Management & Leadership
Planning, Time Management, Team Collaboration, Leadership, Operations Management, Strategic Planning.
Business Operations & Analysis
Debt Recovery, Process Improvement, Problem Solving, Research, Report Writing, Financial Record Management, Asset Management, Sales Operations, Procurement.
Adaptability & Productivity
High Work Output, Flexibility, Dynamic Work Environments, Organizational Skills.
Interests
General Interests
Reading, Writing, Research, Traveling, Sports Activities.
References
Osunsemi Ayodele Samson
Pastor, Redeemed Christian Church of God | +234 803 217 1834 | samsonjayjay59@gmail.com
Omitowoju Samuel Oluwafemi
Proprietor, Winners International College, Osun State | +234 806 381 6356 | sundayoluwafemiomitowoju@gmail.com