About
Highly analytical and results-driven IT Consultant with a Global MBA and expertise in digital transformation, process optimization, and strategic project management. Proven ability to lead complex cross-functional initiatives, enhance operational efficiency by up to 40%, and drive significant cost savings through data-driven solutions. Adept at leveraging advanced analytics and IT frameworks (ITIL, ITSS) to deliver measurable business impact in multinational environments.
Work
Aramark - International Consulting Project
|IT Consultant
Beijing, Beijing, China
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Summary
As an IT Consultant, led a critical financial process optimization and digital tool implementation project for Aramark China, significantly enhancing operational efficiency and financial system integration.
Highlights
Led a comprehensive diagnostic assessment of Aramark China's financial processes across 9 modules (AR/AP, payroll, budget management), conducting 90+ cross-departmental interviews and 50+ global collaboration meetings to identify 11 critical inefficiencies.
Engineered digital solutions that reduced payroll processing cycle by 7 days, shortened monthly closing DSO, and decreased manual error rate by 45%, significantly advancing financial system integration.
Spearheaded a $300K-budget digital tool selection, performing comprehensive needs analysis and evaluating 9 vendor solutions/implementation capabilities to ensure optimal technology alignment.
Developed a robust Total Cost of Ownership (TCO) evaluation model, encompassing procurement, implementation, and ROI analysis, and led vendor Proof-of-Concept testing to ensure seamless platform transition and operationalization.
Cloudwise
|IT Consultant
Chengdu, Sichuan, China
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Summary
As an IT Consultant, spearheaded intelligent operation system implementations and process standardization for 8 clients, driving substantial improvements in operational efficiency and incident resolution.
Highlights
Spearheaded the planning and implementation of intelligent operation systems for 8 key government and enterprise clients, designing bespoke digital transformation roadmaps that drove a 25%-40% average improvement in operational efficiency.
Designed ITIL-standardized process systems, covering 20+ IT processes (including incident and change management), establishing cross-departmental collaboration mechanisms, enhancing process standardization by 30%, and reducing average incident resolution time by 15%.
Assisted in deploying unified intelligent operation platforms, including knowledge bases, monitoring, ITSM service management, and AI-driven customer service modules, creating 20+ operational manuals and conducting multiple onboarding sessions to ensure smooth platform adoption and operations.
Mercer Consulting Firm
|Consulting Intern
Dalian, Liaoning, China
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Summary
As a Consulting Intern, conducted in-depth data research and executive interviews for multiple consulting projects, providing foundational insights for organizational and process improvements.
Highlights
Led data research and analysis for 3 consulting projects, leveraging 12+ authoritative data platforms (e.g., National Bureau of Statistics, Statista, Atlas Harvard) to analyze industry competition, trends, and benchmarking cases, providing robust data support for strategic recommendations.
Designed and conducted 20+ C-suite interviews, developing customized research frameworks and delivering 3 comprehensive research reports that formed the analytical foundation for subsequent system and process optimization.
Implemented 360° employee satisfaction surveys using quantitative models, collecting 300+ valid responses and producing 3 diagnostic reports, directly informing client organizational improvement initiatives.
JD.COM
|B2B Business Intern
Shanghai, Shanghai, China
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Summary
As a B2B Business Intern, managed key client relationships and performed comprehensive data analysis to drive sales growth and optimize operational strategies for Fortune 500 clients.
Highlights
Managed relationships with 30+ Fortune 500 corporate clients, achieving a 100% retention rate and driving 15% quarterly repurchase growth through advanced behavioral analysis and account management.
Monitored and analyzed omni-channel operational data (CRM, analytics platforms), processing key performance indicators (KPIs) using Excel to produce weekly operational reports for campaign planning and data-driven decision-making.
Education
University of North Florida / University of Warsaw & TH Koln
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Double Master Degree
MBA, International Management and Intercultural Communication
Grade: 3.66
Dalian University
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Double Bachelor Degree
Accounting & Law
Awards
Published Academic Paper
Awarded By
NMIMS MANAGEMENT REVIEW journal
Contributed original research to a peer-reviewed academic journal during MBA studies.
Outstanding Graduate
Awarded By
Dalian University
Recognized for academic excellence and overall achievement among the graduating class of 2019.
Publications
Languages
Mandarin
English
Spanish
Certificates
Skills
Project Management
PMP, ITSS - IT Service Manager, ITIL4 Foundation, Strategic Planning, Cross-functional Collaboration.
Data Analysis & Tools
Excel (Modelling, Pivot Table, Vlookup, IF, SUMUP, RANK), AI Tools, CRM, Analytics Platforms, Data Visualization, KPI Tracking.
Consulting & Strategy
Process Optimization, Digital Transformation, Client Relationship Management, Business Analysis, Problem Solving, Data Research, Executive Interviewing, Organizational Effectiveness Diagnostics, System Integration, Stakeholder Management.
Technical Concepts & Frameworks
ITIL, ITSS, ITSM, DIKW Model, Digital Solutions.
Software Proficiency
Microsoft PowerPoint, Microsoft Excel.
Interests
Music
Ukelele.