Site Support Engineer
Organization: Thermo Fisher Scientific
Location: Quezon City, Metro Manila, Philippines
Work ScheduleSecond Shift (Afternoons)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.DESCRIPTION:We seek a Systems Infrastructure Engineer II to maintain and optimize our technology infrastructure. You'll work with advanced systems and contribute to our mission of enabling customers to make the world healthier, cleaner, and safer.You'll collaborate with cross-functional teams to deliver robust technical solutions while maintaining security and compliance standards. This role combines hands-on technical work with strategic thinking to support our organization's digital transformation initiatives.Bachelor's Degree plus 4 to 5 years of experience in enterprise IT infrastructure management and operationsPreferred Fields of Study: Computer Science, Information Technology, Engineering, or related fieldAbility to diagnose, and solve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security and engage functional teams as neededAbility to follow, update, edit, author, and review KB articles to diagnose, resolve or hand off to higher-tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.Ability to provide hands-on support and remotely direct someone that provides hands-on support for computer rooms, IDF’s, MDFs, and physical equipment such as servers, switches, routers, printers.PC / Laptop installation, configuration(imaging) and Break-fix Making recommendations to Client Engineering and Device Management teams for enhanced configurations of PC’s / LaptopsMacOS and Windows OS request fulfillment Printer/Scanners installation configuration and Break-fix. Coordinate with a vendor for printer replacements and support contract modificationsPhone & Mobile devices installation configuration and break fix.Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)Snow queue management and ownership (review queue, self-assignment of tickets, ticket closures, track metrics and KPI’s, and manage membership)Mounting & Un-mounting Hardware’s in the data center (Switch, Routers, Servers, etc..) IDF/MDF daily routine check and maintaining data center health checklist register. Ability to initiate resolution for issues found during the check Ability to lead medium-sized initiatives or workstreams impacting between 50 and 100 customers with limited mentorship from the managerAbility to identify new tasks that need to be performed for support or operations and suggested methods of implementation and assist in the executionSoftware installation at PC and Server levelAbility to identify process improvement with technology and workflows and present solutions to functional teams and managementAbility to develop a positive relationship with functional teams and assist with project planning, execution, and solution development.Ability to participate in rotation coverage as neededProven ability to manage multiple priorities and meet deadlinesRead, Write and Speak the local language