Systems Engineer - SaaS
Organization: Tessera Labs
Location: New York, New York, United States
Location: San Jose, CA or New York City, NY (Flexible; Travel required)About Tessera LabsTessera Labs is redefining how enterprises modernize and operate their core systems using enterprise-intelligent AI. Backed by Foundation Capital and built by leaders from top technology and research institutions, Tessera delivers multi-agent AI systems that automate complex workflows across SAP, Salesforce, Workday, Snowflake, Oracle, and other mission-critical platforms.Our mission is to compress years of enterprise transformation into weeks; safely, governably, and with measurable outcomes. We operate with extreme ownership, move quickly, and build at the frontier of applied AI for regulated, large-scale enterprise environments.Role SummaryDesigns, modernizes, and migrates CRM platforms in large enterprise environmentsCombines deep Salesforce technical expertise with systems engineering and enterprise integrationFocuses on Data Cloud, Agentforce, and large-scale CRM replacement programsLeads and supports Microsoft Dynamics to Salesforce (and vice-versa) replacement and porting initiativesIntegrates Salesforce with backend ERP systems using modern integration patterns and middlewareOperates in environments where governance, reliability, and auditability are criticalKey ResponsibilitiesSalesforce Systems Engineering and Platform DevelopmentDesign, build, refactor, and remediate Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and configurationStabilize and modernize complex, highly customized Salesforce orgsRationalize data models, automation, and security to support scale and governanceAlign solutions with Salesforce architectural best practices and enterprise standardsCRM Porting and Platform Replacement (Microsoft Dynamics to Salesforce)Lead and support CRM replacement initiatives from Microsoft Dynamics to SalesforceAnalyze Dynamics entities, workflows, and integrations and map them to Salesforce equivalentsDesign and execute data migration strategies, including transformation, validation, and reconciliationRebuild business logic, automation, and user experiences to achieve functional paritySupport cutover planning, parallel runs, and post-migration stabilizationEnterprise Architecture and ERP IntegrationDesign and implement integrations between Salesforce and backend ERP systems such as SAP and finance platformsUse MuleSoft and related middleware for API-led connectivity and orchestrationWork with REST/SOAP APIs, Platform Events, Change Data Capture (CDC), and ETL pipelinesDefine system-of-record boundaries, data ownership, and transactional integrityData Cloud, Agentforce, and AI-Enabled AutomationDesign and implement Salesforce Data Cloud ingestion, harmonization, and activation patternsEnable Agentforce-driven workflows and intelligent agents within Salesforce-centric processesIntegrate Salesforce data and workflows into Tessera’s multi-agent AI platformSupport modernization efforts involving fragmented data and legacy CRM implementationsCustomer and Delivery CollaborationAct as a hands-on technical contributor during enterprise CRM modernization programsCollaborate with architecture, integration, AI, and delivery teamsCommunicate technical risks, tradeoffs, and design decisions to executive stakeholdersTravel to customer sites to support critical milestonesOwnership and Operational ExcellenceOwn production-grade solutions in regulated, mission-critical environmentsBalance speed with auditability, reliability, and long-term maintainabilityContribute to internal best practices for CRM migration and Salesforce architectureTechnical SkillsSalesforce PlatformStrong hands-on experience with Apex, LWC, Flows, and declarative automationDeep understanding of Salesforce data models, security architecture, and governor limitsExperience across Sales Cloud, Service Cloud, and Salesforce PlatformCRM Migration and PortingExperience migrating from Microsoft Dynamics to SalesforceStrong understanding of CRM data modeling, workflow migration, and user experience parityIntegration and MiddlewareHands-on experience with MuleSoft or equivalent middlewareExperience integrating Salesforce with backend ERP systems such as SAPData, AI, and AutomationKnowledge of Salesforce Data Cloud ingestion and activation patternsExposure to Agentforce or AI-driven workflow automationCloud and InfrastructureFamiliarity with AWS, Azure, or GCPAwareness of observability, logging, monitoring, and secure deployment practicesRequired Qualifications3–7+ years of experience in Salesforce systems engineering or technical consultingStrong hands-on Salesforce development experienceExperience supporting CRM migration or large-scale modernization programsAbility to operate effectively in complex, ambiguous enterprise environmentsStrong communication skills across technical and executive audiencesWillingness to travel (primarily U.S.)Preferred QualificationsSalesforce Certified Technical Architect (CTA) or progress toward CTASalesforce Application Architect and/or System Architect certificationsHands-on experience with Salesforce Data Cloud and AgentforceExperience integrating Salesforce with ERP systems in regulated environmentsApply: https://jobs.ashbyhq.com/tessera-labs/5f02a2fe-d216-40cd-be57-5d2a6ed1fff6