IT Support Engineer
Organization: Wix
Location: Cedar Rapids, Iowa, United States
Job DescriptionAs an IT Support Engineer, you will provide hands-on technical support to Wix employees worldwide. You’ll manage and resolve hardware and software issues, maintain equipment inventory, and help onboard new team members, ensuring our IT infrastructure runs smoothly and securely. In this role, you will:Give users timely and efficient desktop and local infrastructure support across the organizationProvide professional IT support to our employees remotely across different locations & time zonesManage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAsIdentify opportunities to reduce service requests through better user training and/or documentationManage equipment inventory from evaluation and purchasing to maintenance and depreciationWork closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement processWork with auditors to ensure that procurement procedures are being followedManage the onboarding & offboarding process, including for remote workersManage and maintain A/V equipmentManage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux) Schedule & WorkspaceShift Hours: 10:00 AM – 7:00 PM CSTWork Arrangement: Hybrid (4 days onsite / 1 day remote)Availability: Full flexibility is required from Monday through Sunday.Note: All shift schedules and locations are subject to change based on business needsQualifications An IT professional with 1-2 years hands-on experience in IT Support and/or AdministrationBroad experience in IT delivery at growing companiesExperience in a multi-OS environment (MacOS, Windows)Excellent diagnostic and problem-solving skillsExcellent communication and interpersonal skillsOutstanding organizational and time management skills and a passion for IT service improvementProven ability to provide proactive customer service with strong attention to detail Experienced with Active Directory/GSuite environmentsExperience supporting Audio conference room technologiesAdditional experience with tools and systems like Azure, Meraki, Zoom, Jira, Intune, Jamf, and SlackAvailability for participating in a monthly on-call IT Support rotation is mandatory Additional InformationWe are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.City: Cedar RapidsDepartment/Company: IPEApply: https://jobs.smartrecruiters.com/Wix2/744000107398275-it-support-engineer