Vicky Jaiswal

Spearhead lead generation and business development initiatives, actively expanding the client base and fostering new market opportunities through targeted outreach and engagement.

Cultivate and manage strong client relationships, ensuring high levels of satisfaction and driving repeat business through proactive engagement and dedicated support.

Develop and execute effective sales strategies and promotional campaigns, maximizing product/service visibility and market penetration across key segments.

Negotiate and close deals efficiently, consistently achieving sales targets and contributing directly to measurable revenue growth for the company.

Provide comprehensive post-sales support and coordination, significantly enhancing customer loyalty and ensuring seamless service delivery for key accounts.

Delivered advanced technical support for Hewlett Packard products, adeptly resolving complex hardware and software issues for a global client base.

Managed and prioritized a high volume of technical inquiries, consistently achieving a 90%+ resolution rate within established service level agreements (SLAs).

Collaborated with cross-functional teams to escalate and resolve persistent technical problems, significantly improving overall service delivery and enhancing customer experience.

Documented troubleshooting steps and solutions, contributing to a comprehensive knowledge base that reduced average handling time by 15%.

Maintained a strong understanding of HP product lines and technical specifications, consistently providing accurate and effective solutions to users, enhancing first-call resolution.

Provided first-line customer support for Vodafone Idea Limited, addressing diverse inquiries and resolving technical issues for a broad customer base.

Achieved high customer satisfaction scores by effectively diagnosing and troubleshooting service-related problems, ensuring timely resolution.

Managed customer accounts and service requests, accurately updating records and processing changes with a 98% data accuracy rate.

Collaborated with internal teams to escalate and track complex issues, ensuring comprehensive support and follow-up for customers.

Maintained up-to-date knowledge of product offerings and service policies, providing accurate information and enhancing the customer experience.

Executed technical sales strategies, generating new leads and acquiring clients in the B2B sector for specialized business solutions.

Achieved and exceeded monthly sales targets by an average of 10%, contributing significantly to the company's revenue growth.

Leveraged technical understanding to effectively communicate complex product value propositions to potential clients, leading to increased conversions.

Conducted comprehensive market research to identify new business opportunities and competitive trends, informing strategic sales planning and product positioning.

Managed the entire sales cycle from prospecting to closing, building strong client relationships and ensuring post-sales satisfaction, driving client retention.