JOE ACKAAH MANU

IT & Operations Leader | Certified Network Professional | Educator
Kumasi, GH.

About

Versatile professional with over 7 years of experience blending retail operations leadership, educational expertise, and a strong foundation in Information Technology, including CCNA certifications. Proven ability to drive sales growth, optimize processes, and cultivate high-performing teams while fostering learning and development. Seeking to leverage diverse skills in roles bridging business operations, technical training, or IT support to enhance efficiency and drive organizational success.

Work

Gyaama Pensan Senior High Technical School
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Subject Teacher

Aboaso, Ashanti Region, Ghana

Summary

Currently teaching ICT and Computing, developing comprehensive lesson plans and examination materials to facilitate student learning.

Highlights

Developed and delivered engaging ICT and Computing curricula for high school students, fostering foundational technical skills and critical thinking.

Prepared comprehensive lesson plans and examination questions aligned with national standards, contributing to improved student comprehension and academic performance.

Integrated practical problem-solving exercises and interactive learning methods to enhance student engagement and retention of complex technical concepts.

A&C electronics
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Store Manager

Kumasi, Ashanti, Ghana

Summary

Leading comprehensive store operations, team development, and customer engagement initiatives to drive sales and operational efficiency.

Highlights

Led and mentored a team of 10+ associates on daily tasks and procedures, improving operational efficiency by 15% and ensuring 100% adherence to company standards.

Managed daily financial operations, including sales reconciliation and bank deposits totaling over $X daily, ensuring accurate record-keeping and seamless store opening/closing procedures.

Implemented strategic customer service best practices, resolving complex issues that contributed to a 10% increase in sales and reduced shrinkage by 5%.

Directed comprehensive inventory management, conducting regular cycle counts and audits that optimized stock levels, reducing losses by 8% annually.

Enhanced workflow productivity by 20% through active participation in the hiring, managing, and professional development of high-performing talent, improving team retention.

Zamashegu D/A JHS Tamale
|

Teacher

Tamale, Northern, Ghana

Summary

Educated and mentored students, developing engaging curricula and fostering a positive, disciplined learning environment.

Highlights

Designed and implemented individualized curricula for over 100 academically underachieving students, resulting in a 15% average improvement in learning outcomes.

Cultivated dynamic and inclusive classroom environments that promoted student learning, enhancing physical, social, and emotional development for diverse student populations.

Executed engaging lessons using diverse teaching strategies, including multimedia and interactive discussions, which increased student engagement by 20% and met varied learning styles.

Fostered strong, collaborative relationships with students, parents, and colleagues, creating a supportive educational community that enhanced student success and well-being.

Conducted comprehensive student assessments (quizzes, tests, projects), providing targeted feedback and data-driven insights to facilitate measurable academic progress.

Education

Akenten Appiah-Menka University
Kumasi, Ashanti, Ghana

Program

Information Technology Education

Mampong Technical College Of Education
Mampong, Ashanti, Ghana

Diploma

Basic Education

University Of Education Cape Coast
Cape Coast, Central Region, Ghana

Diploma

Basic Education

University Of Education, Winneba
Winneba, Central Region, Ghana

Bachelor of Science

Information Technology Education

Languages

English
French
German

Certificates

CCNA: Introduction to Networks

Issued By

Cisco Network Academy

CCNA: Switching, Routing, and Wireless Essentials

Issued By

Cisco Networking Academy

CCNA: Network Essentials

Issued By

Cisco Network Academy

Skills

Leadership & Management

Team Building, Leadership, Workflow Productivity, Talent Development, Performance Monitoring, Goal Setting, Organization.

Operations & Retail Management

Store Opening and Closing, Sales Management, Inventory Management, Cycle Counts, Audits, Shrinkage Control, Financial Reconciliation, Bank Deposits, Multitasking.

Customer & Stakeholder Relations

Customer Service, Customer Confidence, Issue Resolution, Relationship Building, Business Networking.

Education & Curriculum Development

Lesson Planning, Curriculum Design, Individualized Curricula, Teaching Strategies, Classroom Management, Student Engagement, Student Assessment, Educational Technology.

Technical & Analytical Skills

Troubleshooting, Automation, Analytics, Problem Solving, Networking (CCNA), Information Technology.

Communication & Documentation

Communication, Written Communication, Documentation and Reporting, Attention to Detail.