About
Highly accomplished VIP Project Manager and Operations & Strategy Leader with a proven track record of driving significant growth and operational efficiency within rapidly scaling business segments. Expert in strategic development, stakeholder collaboration, and data-driven decision-making, consistently exceeding performance targets and optimizing complex processes. Adept at managing multi-million dollar budgets and leading high-impact initiatives to unlock new revenue streams and enhance organizational effectiveness.
Work
Boston, MA, US
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Summary
Drove VIP growth by developing and executing acquisition strategies, optimizing core initiatives, and enhancing operational improvements within a rapidly scaling business segment.
Highlights
Eliminated internal stakeholder gaps, fostering cross-functional collaboration that unlocked significant growth opportunities across VIP and enterprise-level partnerships.
Developed and deployed comprehensive KPIs and operational dashboards, leveraging data-driven insights to inform SLT, ELT, and stakeholder teams on go-forward strategies for VIP Acquisition.
Led critical VIP Acquisition workforce expansion efforts, including business casing, operational flow design, and successful implementation of a net-new VIP Acquisition vertical.
Managed a $6.5M Operating Expense budget as the Op-plan owner for VIP Acquisition & Growth, ensuring fiscal responsibility and strategic resource allocation.
Conducted continuous audits of existing operational processes within VIP Acquisition & Growth, identifying and implementing automation solutions to enhance efficiency.
Mansfield, MA, US
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Summary
Coached and developed high school athletes for a premier Massachusetts basketball program, fostering teamwork and achieving championship success.
Highlights
Contributed to the team achieving the 2018 DI MIAA Boys Basketball State Championship title, demonstrating effective coaching and player development strategies.
Mentored and developed student-athletes, enhancing their skills, teamwork, and discipline both on and off the court.
Managed team logistics and game-day strategies, contributing to a highly competitive and successful program.
Boston, MA, US
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Summary
Optimized VIP Sales team effectiveness and efficiency through strategic execution and process development during a period of significant organizational scale.
Highlights
Directed Sales Planning for seventy Regional VIP Player Development Executives and VIP Hosts, significantly enhancing strategic alignment and performance.
Owned strategy and execution for Responsible Gaming efforts, including post-M&A multi-brand execution and critical in-house CRM system improvements for the VIP Sales Team.
Authored and implemented the VIP team's inaugural Standard Operating Procedure document, encompassing the development, improvement, and documentation of over fifty VIP processes and procedures, boosting operational consistency.
Fostered cross-functional collaboration with product, analytics, risk, and compliance teams to achieve measurable operational excellence and streamline workflows.
Boston, MA, US
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Summary
Cultivated relationships with over 1,300 high-value DraftKings players, driving VIP program initiatives and acting as a key brand ambassador.
Highlights
Achieved the highest Hosted-Revenue book across the entire VIP division, demonstrating exceptional client management and sales performance.
Exceeded sales quota attainment by an average of 121% across four consecutive sales quarters, consistently surpassing performance targets.
Mentored and developed numerous VIP Hosts and Player Development Executives across New Jersey and New York teams, fostering skill development and team success.
Franklin, MA, US
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Summary
Managed key relationships and strategic collaborations across six Dell businesses to support five Fortune 500 enterprise accounts, driving significant revenue growth.
Highlights
Generated over $1.7M in direct revenue and contributed to an additional $50M+ in sales for FY2021, achieving 200%+ sales quota attainment.
Orchestrated client-facing proposal and ROI presentations, account prioritization, and delegation, enhancing client engagement and accelerating sales cycles.
Collaborated with District Managers and field sales executives to develop and execute quarterly account plans, aligning internal strategy with client objectives to maximize sales opportunities.
Skills
Strategic Planning & Development
Strategic Development, Fast-paced Prioritization, Business Casing, Operational Flow Design, Go-forward Strategies.
Project & Program Management
Project Management, Initiative Leadership, Process Development, Standard Operating Procedures (SOPs), Operational Improvement.
Stakeholder Engagement
Stakeholder Collaboration, Relationship Cultivation, Cross-functional Leadership, Account Management, Client-facing Presentations.
Data Analysis & Reporting
KPI Development, Operational Dashboards, Data-driven Insights, SLT/ELT Reporting, Tableau, Snowflake.
Operational Excellence
Operational Excellence, Process Auditing, Automation, Efficiency Unlocking, Resource Allocation, Budget Management ($6.5M).
AI Tools
AI - Cursor, ChatGPT.
Productivity Tools
MS Office Suite, Google Suite.
Sales & Revenue Generation
Quota Attainment (200%+), Direct Revenue Generation (>$1.7M), Sales Support (>$50M), Account Planning, ROI Presentation, Client Acquisition.