About
Highly accomplished and self-taught IT Infrastructure Team Lead with extensive experience in system administration, network optimization, and robust technical support. Proven expertise in Active Directory, Windows Server environments (2012-2022), O365, and Azure services, driving efficiency and enhancing security posture across diverse business sectors. Adept at leading infrastructure projects, implementing cutting-edge technologies, and fostering strong client relationships to deliver scalable and secure IT solutions.
Work
Leeds, United Kingdom, United Kingdom of Great Britain and Northern Ireland
→
Summary
Led IT infrastructure operations at Mach Recruitment Ltd., overseeing system administration, network optimization, and security enhancements to ensure robust business support across diverse client environments.
Highlights
Orchestrated and optimized critical IT components, including Active Directory, Windows Server (2012-2022), O365, and Hyper-V, enhancing network policy efficiency across multiple client sites.
Configured and managed on-premises virtual servers (Windows Server 2012-2022) and Remote Apps, ensuring high availability and tailored business functionality for clients.
Implemented and managed cutting-edge technologies like Remote Monitoring and Management (RMM), Email Security Gateways, and DNS Filtering, significantly improving system security and operational efficiency.
Integrated Cisco Meraki and Cisco Umbrella solutions, optimizing network performance and enhancing security posture across client infrastructures.
Developed PowerShell scripts for Office 365 license optimization and bespoke application management, streamlining administrative tasks and reducing manual effort.
Leeds, United Kingdom, United Kingdom of Great Britain and Northern Ireland
→
Summary
Provided comprehensive 1st, 2nd, and 3rd line IT support, managed helpdesk operations, and contributed to system planning and maintenance for Mach Recruitment Ltd.
Highlights
Managed a bespoke IT helpdesk system, resolving complex issues and enhancing business support efficiency for internal teams and clients.
Delivered comprehensive 1st, 2nd, and 3rd line IT support to employees and clients, ensuring high satisfaction and minimal downtime.
Contributed to the planning and implementation of new IT systems, improving overall infrastructure capabilities and operational continuity.
Streamlined the recruitment process by ensuring paperless operations, enhancing efficiency and reducing administrative overhead.
Administered Active Directory, Windows Server environments, and Office 365, ensuring seamless user and system operations.
Elland, West Yorkshire, United Kingdom of Great Britain and Northern Ireland
→
Summary
Managed complex system operations, optimized business processes, and resolved hardware and software issues for Buy It Direct Ltd.
Highlights
Managed complex inventory systems, including stock booking and code changes, while liaising with customers and clients for efficient operations.
Optimized business processes to enhance workload efficiency, directly contributing to the achievement of key business goals.
Performed diverse hardware and firmware repairs on a wide range of devices, from drones to IP cameras, ensuring operational functionality.
Processed 30-40 daily returns, diagnosing and resolving complex hardware issues, corrupted OS installations, and other technical problems.
Provided critical technical support to Customer Service advisors, enabling accurate diagnostic information delivery to clients and customers.
Leeds, West Yorkshire, United Kingdom of Great Britain and Northern Ireland
→
Summary
Performed complex mobile phone repairs for business and personal customers, ensuring high-quality service and customer satisfaction at Repair Lab Leeds LTD.
Highlights
Executed complex mobile phone repairs for a diverse client base, including both business and personal customers.
Engaged with customers from diverse backgrounds, providing approachable and effective technical support.
Conducted a wide range of repairs, from SSD installations to intricate iPhone logic board replacements.
Achieved a target of maximum 15 minutes per iPhone repair, significantly enhancing service turnaround time and customer satisfaction.
Served as the primary customer-facing representative, managing the entire repair process from intake to payment processing.
Huddersfield, United Kingdom, United Kingdom of Great Britain and Northern Ireland
→
Summary
Supported IT operations at Buy It Direct Ltd., focusing on system management, process optimization, and comprehensive hardware repair.
Highlights
Managed complex inventory systems, including stock booking and code changes, while liaising with customers and clients for efficient operations.
Optimized business processes to enhance workload efficiency, directly contributing to the achievement of key business goals.
Performed diverse hardware and firmware repairs on a wide range of devices, from drones to IP cameras, ensuring operational functionality.
Processed 30-40 daily returns, diagnosing and resolving complex hardware issues, corrupted OS installations, and other technical problems.
Provided critical technical support to Customer Service advisors, enabling accurate diagnostic information delivery to clients and customers.
United Kingdom, United Kingdom of Great Britain and Northern Ireland
→
Summary
Coordinated IT projects at Brighter Facilities Management, ensuring efficient execution and alignment with organizational objectives.
Highlights
Managed project timelines and resources for IT initiatives, ensuring timely completion and adherence to deadlines.
Facilitated seamless communication between IT teams, vendors, and stakeholders to ensure project alignment and successful delivery.
Assisted in the planning and implementation of IT infrastructure upgrades, contributing to enhanced system performance.
Monitored project progress and identified potential risks, implementing proactive solutions to maintain project momentum.
Certificates
Skills
System Administration
System Administration, Windows Server, Active Directory, O365, Hyper-V, DHCP, DNS, LAN, Network Policies.
IT Infrastructure Management
IT Infrastructure Support, Virtual Servers, Remote Apps, RMM (Remote Monitoring and Management), Email Security Gateways, DNS Filtering, IT System Planning.
Network Technologies
Cisco Meraki, Cisco Umbrella, Cisco Networking Solutions.
Cybersecurity & Compliance
Cynet Antivirus SOC, GDPR Compliance, Office 365 Secure Score, Security Measures.
Cloud Services
Azure Services, Quantum Optimization, App Services, VMs, Subscription Management.
Scripting & Automation
PowerShell Scripting, License Optimization, Bespoke Application Management.
IT Support & Helpdesk
IT Hardware Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Helpdesk Systems, Technical Support.
Hardware & Device Repair
Hardware Repair, Firmware Repair, Laptop Repair, Desktop Repair, Mobile Phone Repair, SSD Replacement, iPhone Logic Board Repair, Drones, IP Cameras.
Operations & Process Improvement
Business Process Optimization, Inventory Management, Stock Grading, Recruitment Process Streamlining.
Client & Stakeholder Management
Client Relationships, Cross-functional Collaboration, Customer Service.