Work
Abuja, Nigeria
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Summary
Business Development Officer at Wema Bank PLC, driving profitable business relationships and market penetration through strategic customer solutions and data-driven insights.
Highlights
Cultivated and managed profitable business relationships, achieving 65% of targets for deposits and risk assets, significantly contributing to revenue growth.
Collaborated on go-to-market strategies, successfully penetrating new markets and driving a 45% increase in customer acquisition.
Managed key accounts by delivering tailored solutions, enhancing customer satisfaction, and generating valuable referrals.
Provided data-driven recommendations that improved regulatory decision-making and optimized market conduct.
Analyzed customer feedback to identify improvement areas, boosting customer retention by 30%.
Lagos, Nigeria
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Summary
E-Payment Product Support at Keystone Bank Limited, implementing payment solutions and ensuring operational excellence to drive significant collection increases and client satisfaction.
Highlights
Spearheaded the implementation of payment technology solutions, increasing customer collections by 90% through strategic alignment with business goals.
Provided critical technical support for e-payment platforms, ensuring optimal functionality and compliance with operational guidelines.
Monitored transactional data and operational performance, generating insightful reports for senior management decision-making.
Facilitated merchant onboarding and comprehensive training, ensuring strict adherence to anti-fraud and AML policies.
Managed funds settlement and reconciliations with 100% accuracy, significantly enhancing client trust and satisfaction.
Lagos, Nigeria
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Summary
Merchant Support Agent at First City Monument Bank, enhancing merchant satisfaction and driving adoption of payment systems through swift problem resolution and effective training.
Highlights
Enhanced merchant satisfaction by promptly addressing business and market needs, improving service continuity and customer loyalty.
Contributed to developing reports and presentations, providing insights into operational efficiency and customer engagement.
Led regular training sessions on POS Systems, significantly boosting merchant adoption and usage rates.
About
Highly accomplished Chartered Accountant and versatile financial professional with extensive expertise in business development, e-payment solutions, and client relationship management. Proven ability to leverage data-driven insights for strategic decision-making and ensure regulatory compliance. Seeking to contribute to financial integrity, reporting accuracy, and process optimization within a dynamic organization, driving growth and operational excellence.
Volunteer
Wema Bank PLC
|Knight i-Volunteer
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Summary
Knight i-Volunteer at Wema Bank PLC, contributing to community outreach, ESG initiatives, and sustainability efforts.
Highlights
Engaged in community outreach programs, educating stakeholders on sustainable financial practices and compliance.
Researched and presented insights on emerging ESG trends, directly contributing to the bank's sustainability strategy.
Coordinated awareness campaigns promoting environmental responsibility and corporate sustainability.
Participated in cross-functional projects focused on reducing the bank's carbon footprint and enhancing energy efficiency.
Awards
Most Social Student
Awarded By
Business Faculty, University of Uyo
Awarded for exceptional social engagement within the Business Faculty.
Certificates
Skills
Financial Management & Accounting
Chartered Accounting, Financial Integrity, Reporting Accuracy, Funds Settlement, Reconciliations, Corporate Finance, AML Policies.
Business Development & Sales
Strategic Sales, Business Development, Market Penetration, Customer Acquisition, Key Account Management, Go-to-Market Strategies, Customer Retention, Referral Generation.
E-Payment & Technology Solutions
Payment Technology, E-Payment Platforms, Technical Support, Transactional Data Monitoring, Merchant Onboarding, POS Systems.
Data Analysis & Strategic Planning
Data-Driven Insights, Strategic Decision-Making, Market Conduct Analysis, Operational Performance Monitoring, Report Generation, Process Optimization, AI & Digital Skills.
Compliance & Ethics
Regulatory Compliance, Organizational Integrity, Anti-Fraud Policies, Corporate Compliance, Ethical Reasoning, ESG Initiatives, Responsible Banking.
Stakeholder Management & Leadership
Client Relationship Management, Stakeholder Engagement, Cross-Functional Collaboration, Training & Development, Interpersonal Relationship, Team Leadership, Social Entrepreneurship.