About
Highly experienced Operational and People-Centric Manager with over 10 years of leadership at Blueriq, specializing in enterprise software. Proven ability to guide, develop, and empower technical professionals while expertly managing client relationships. Leverages a strong ICT background to inspire teams, drive impactful software solutions, and achieve significant results in account management, contract negotiation, and service quality. Dedicated to fostering a high-performance environment where talent thrives through operational excellence and strategic client focus.
Work
Blueriq
|Head of Operations (MT Member)
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Summary
Spearheaded operational excellence as a Management Team member, overseeing 90+ FTE across R&D, IT, Support, and Marketing to drive high-quality service delivery and achieve core business objectives within the enterprise software sector.
Highlights
Directed the R&D department (90+ FTE), overseeing the maintenance and continuous development of a core software platform, ensuring 100% alignment with evolving customer needs and market demands.
Streamlined internal processes and systems, enhancing operational performance by 20% and elevating service quality across multiple departments.
Developed and executed comprehensive marketing strategies, significantly improving Blueriq's market positioning and contributing to a 15% increase in qualified lead generation.
Facilitated cross-functional collaboration among R&D, IT, Support, and Marketing teams, enhancing overall efficiency and achieving key business objectives.
Blueriq
|Head of Research and Development
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Summary
Led the Research and Development department, driving the full lifecycle of software solution development and innovation while directly managing and mentoring a team of software developers.
Highlights
Orchestrated the development and launch of 3 key innovative software solutions, enhancing product capabilities and market competitiveness.
Managed and mentored a team of 20+ software developers, fostering a high-performance culture that improved project delivery efficiency by 15%.
Implemented agile software development processes, reducing time-to-market for new features by 10% and improving overall code quality.
Collaborated with product management and stakeholders to translate complex requirements into actionable development roadmaps, ensuring alignment with business goals.
Blueriq
|Customer Success Manager & People Manager
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Summary
Directed, developed, and empowered a team of professionals, ensuring their strategic deployment on challenging public sector client projects to maximize impact and success.
Highlights
Managed a multi-million Euro portfolio of key public sector clients, cultivating long-term relationships and successfully negotiating contracts that increased recurring revenue by 10%.
Proactively identified and translated client challenges into tailored software solutions and projects, securing an average of 5 new projects annually through strategic proposals.
Ensured high-quality delivery of software and services by coordinating with cross-functional teams and resolving critical escalations, maintaining a 95% client satisfaction rate.
Maximized customer value and contributed directly to commercial objectives by ensuring successful project outcomes, leading to a 15% increase in client retention.
Blueriq
|People Operations Manager
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Summary
Led and coached teams of 90+ employees, focusing on talent acquisition, skill development, and fostering a culture of continuous improvement within a rapidly evolving environment.
Highlights
Spearheaded talent acquisition and development initiatives for over 90 technical professionals, reducing time-to-hire by 20% and improving skill alignment by 15%.
Cultivated a high-performance culture that empowered technical professionals to excel and deliver significant client impact, leading to a 25% increase in employee engagement scores.
Managed comprehensive HR operations, including compliance, employee relations, and support, ensuring a positive and productive work environment for all staff.
Implemented continuous improvement programs focused on professional development and career progression, resulting in a 10% increase in internal promotions.
Everest BV
|People Manager
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Summary
Managed and coached a team of 50+ employees, fostering professional growth and optimizing team performance.
Highlights
Directed and mentored a team of 50+ professionals, enhancing team productivity by 15% through targeted coaching and performance management.
Implemented talent development programs that improved employee skill sets and contributed to a 10% reduction in staff turnover.
Everest BV
|Team Leader
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Summary
Provided operational project leadership and team guidance, ensuring efficient project execution and successful delivery.
Highlights
Led operational aspects of multiple projects, consistently delivering 90% of projects on time and within budget.
Coordinated and guided project teams, optimizing workflows and improving overall team collaboration by 20%.
Everest BV
|Senior Business Engineer
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Summary
Conducted in-depth process analysis and improvement initiatives, providing critical support to project leaders to enhance project outcomes.
Highlights
Analyzed and optimized key business processes, identifying and implementing improvements that resulted in a 15% increase in operational efficiency.
Provided expert support to project leaders, contributing to the successful completion of over 10 complex projects within defined timelines.
Everest BV
|Business Engineer
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Summary
Analyzed diverse business processes and translated findings into actionable solutions, demonstrating a strong aptitude for analytical problem-solving.
Highlights
Performed comprehensive analysis of business processes, identifying critical bottlenecks and proposing solutions that reduced inefficiencies by 10%.
Developed and presented data-driven insights to stakeholders, enabling informed decision-making and supporting strategic business initiatives.
Education
Koninklijke Militaire Academie Breda
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Bachelor's Degree
Officer Training
Courses
Relevant Coursework
Avans Hogeschool Den Bosch
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BICT
Information Technology and Services
Courses
Relevant Coursework
EMVO
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Elementary Military Pilot Training
Military Pilot Training
Courses
Relevant Coursework
Languages
Dutch
English
German
Certificates
Certified Scrum Master (CSM)
Issued By
Scrum Alliance
Skills
People Management
Talent Development, Coaching, Mentoring, Team Leadership.
Operational Management
Service Delivery, Process Optimization, Quality Management.
Client Relations
Account Management, Contract Management, Proposal Development, Customer Success.
Software Development
Software Development Processes, R&D Leadership, Innovation.
Strategic Planning
Marketing Strategy, Business Objectives, Commercial Goals.
Analytical Skills
Problem Solving, Process Analysis, Data-Driven Decision Making.
Cross-functional Collaboration
Teamwork, Communication.