About
Highly accomplished IT Professional with a strong background in Computer Engineering, specializing in Web Development, Process Optimization, and Data Analytics. Proven expertise in designing and implementing efficient, sustainable automation solutions, including RPA and ETL pipelines. Adept at leveraging structured analytical thinking and practical technical skills to drive organizational progress. Comprehensive experience spans IT support, application maintenance, and ITSM platform management, providing a holistic understanding of enterprise systems. Committed to transforming business operations through strategic process mapping (BPMN, SIPOC), data-driven decision support, scalable backend development (Python, PHP), and user-centric web solutions focused on performance, maintenance, and usability.
Work
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Summary
Currently leading process optimization and system analysis initiatives to drive business transformation and efficiency.
Highlights
Led the definition and implementation of RPA platforms, optimizing critical business processes and enhancing operational efficiency.
Designed and developed RPA and ETL pipelines, significantly improving data traceability and automating reporting for management and billing.
Conducted in-depth data and Business Intelligence (BI) analysis, providing actionable insights for data-driven decision-making and supporting new business requirements.
Collaborated cross-functional teams to identify, prioritize, and automate processes, resulting in streamlined workflows.
Provided expert internal Help Desk and technical support to employees, resolving complex issues and ensuring system availability.
Managed and supported ITSM platforms (Easyvista), ensuring seamless IT service delivery and incident resolution.
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Summary
Managed project lifecycles and led development teams for multiple web applications.
Highlights
Managed and led development teams for key projects including BVC Portal, Muska, WHO, and AIS, overseeing the entire project lifecycle from conception to deployment.
Conducted comprehensive project and system analysis to define technical requirements and optimize solutions, ensuring alignment with business goals.
Designed, developed, and maintained robust web applications using a diverse tech stack including PHP, Yii2, JavaScript/jQuery, HTML, CSS, and AngularJS.
Administered and optimized databases, ensuring data integrity, security, and high performance for all web applications.
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Summary
Provided freelance web development services, focusing on system design, development, and user training.
Highlights
Designed and modeled databases for web applications, optimizing data structures for efficiency and scalability.
Developed and maintained web systems, implementing new features and ensuring system stability and performance.
Performed data processing and managed data integrity for various projects.
Conducted training sessions for end-users on system utilization, significantly improving user adoption and productivity.
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Summary
Managed IT infrastructure, provided technical support, and ensured system security.
Highlights
Managed comprehensive computer maintenance, network configuration, and software installations to ensure optimal IT infrastructure performance.
Implemented and managed equipment security protocols, safeguarding sensitive data and systems against unauthorized access.
Maintained an accurate inventory of IT assets, streamlining resource management and procurement processes.
Provided comprehensive IT support to employees, resolving technical issues efficiently and enhancing user productivity.
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Summary
Supported IT operations, including network maintenance and system development.
Highlights
Performed maintenance and troubleshooting for computer and network equipment, ensuring continuous operation and minimizing downtime.
Installed and configured operating systems, enhancing system functionality and security.
Contributed to web design initiatives and supported the development of a management system, gaining practical experience in software development lifecycle.
Languages
Criolo
Native
Português
Native
Inglês
Proficient
Francês
Basic
Certificates
Skills
Digital Competencies
Information Processing, Documentation Management, MS Office Suite (Word, Excel, Access, Project), BI & Data Analytics (ETL, Power BI), Operating Systems (Windows, Linux, iOS), System Development (Python, Java, PHP, Yii2, AngularJS), Database Management (MySQL, SQLServer, Oracle), IT Standards & Methodologies (ITIL, ISO 20000, Agile), ITSM Tools (EasyVista, Microsoft Office, Git).
Communication Skills
Oral Communication, Written Communication, Interpersonal Communication, Idea Exposition, Dynamism.
Workplace Competencies
Teamwork, Multicultural Adaptation, Business Acumen, Proactiveness, Commitment, Problem Solving.
Organizational Skills
Organization, Continuous Learning, Attention to Detail, Project Management.