VacAl
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Summary
A personalized recommendation application project that achieved an initial successful launch, with a subsequent update to meet evolving customer demands.
About
Results-driven Data Analyst with a strong foundation in statistical analysis, data visualization, and data-driven decision-making, adept at transforming complex datasets into clear, actionable strategies that power business growth. I excel at identifying trends, improving processes, and predicting outcomes, consistently turning raw numbers into meaningful narratives that drive significant impact.
Work
Ecobank Nigeria Limited
|ATM/POS Support
Victoria Island, Lagos, Nigeria
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Summary
Provided critical ATM/POS support for Ecobank Nigeria, ensuring high customer satisfaction and operational continuity across a wide network.
Highlights
Maintained a 95% customer satisfaction rate by promptly resolving over 100 ATM/POS system issues, mitigating revenue loss and ensuring business continuity.
Achieved a 95% resolution rate for ATM/POS support tickets within Service Level Agreements (SLA), enhancing customer experience and reducing complaints by 15%.
Implemented proactive monitoring systems and diagnostic tools for ATM/POS infrastructure, significantly reducing system downtime and enhancing reliability for customers.
Facilitated cross-departmental collaboration between IT, operations, and customer service teams to streamline communication and coordination for ATM/POS support, resulting in faster issue resolution and improved overall service delivery.
Kid Monitor
|Data Analyst
Apapa, Lagos, Nigeria
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Summary
Analyzed complex attendance data for Kidmonitor, generating actionable insights and developing predictive models to enhance product features and optimize service delivery.
Highlights
Analyzed attendance data trends to provide actionable insights for Kidmonitor's product development team, leading to the implementation of features that better catered to user needs and preferences.
Designed and implemented a comprehensive performance metrics dashboard, providing stakeholders with real-time visibility into attendance patterns and system utilization, enabling informed decision-making.
Utilized advanced statistical models to forecast attendance patterns, proactively addressing potential issues and optimizing resource allocation, leading to improved service delivery and customer satisfaction.
GlobaStar Innovative Information Technology
|Tutor
Ikeja, Lagos, Nigeria
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Summary
Developed and delivered comprehensive web design curriculum and student success initiatives for GlobalStar Innovative Information Technology, fostering skill development and career readiness.
Highlights
Spearheaded the creation and refinement of a comprehensive web design curriculum, ensuring alignment with industry best practices and emerging trends to equip students with relevant and up-to-date skills.
Implemented student success initiatives, including one-on-one coaching, portfolio reviews, and career readiness workshops, to support students in achieving professional goals and securing employment.
Developed engaging and interactive learning modules, incorporating multimedia elements and real-world case studies to enhance student comprehension and retention of web design concepts and techniques.
Volunteer
Lead Africa
|Team Lead in Educate Teenagers in Technology
Lagos, Lagos, Nigeria
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Summary
Led a weeklong online technology education program for 20 teenagers, coordinating a team of four to deliver engaging content and foster digital literacy.
Highlights
Coordinated a weeklong online technology class for approximately 20 teenagers using platforms like WhatsApp and Zoom, delivering engaging and educational content.
Collaborated closely with a team of four individuals, demonstrating effective teamwork, organization, and adaptability in navigating digital platforms for educational purposes.
Education
Miva Open University
Lagos, Lagos, Nigeria
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Bachelor
Data Science in Technology
Lagos City Computer College
Lagos, Lagos, Nigeria
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National Diploma
Software Engineering
Grade: 3.51/4.0
Awards
Award of Excellence
Awarded By
Global Innovative Information Technology
Recognized for outstanding contributions to innovative information technology.
Languages
English
Certificates
Data Analytics using Microsoft Excel and Power BI
Issued By
DataLeum
Python for Data Science and AI
Issued By
Coursera
Introduction to Software, Programming, and Databases
Issued By
Coursera
Work Smarter with Microsoft Word
Issued By
Coursera
Corporate Finance Fundamentals
Issued By
Corporate Finance Institute
Financial Analysis Fundamentals
Issued By
Corporate Finance Institute
Professional Ethics
Issued By
Corporate Finance Institute
Data Analytics Certification
Issued By
Scenario Academy
Skills
Data Analysis & Science
Data Analysis, Data Visualization, Statistical Analysis, Predictive Modeling, Trend Identification, Data-Driven Decision Making, Performance Metrics Dashboards.
Artificial Intelligence & Machine Learning
AI Prompting, Artificial Intelligence, Machine Learning.
Technical Support & Operations
ATM/POS Support, System Monitoring, Diagnostic Tools, Issue Resolution, SLA Management, System Reliability.
Project Management & Leadership
Team Management, Cross-functional Collaboration, Project Planning, Curriculum Development, Mentoring, Researching.
Software & Web Development
Web Design Curriculum, Software Engineering Principles, Programming Concepts, Database Management.