JUDITH ESEOGHENE EMUKPERUO
NOC Officer & Operations Support Specialist
Kuje, NG.About
Results-driven NOC Officer and Operations Support Specialist with a Bachelor of Science in Sociology and an HR Management certification, adept at optimizing operational workflows and ensuring system uptime. Proven ability to proactively monitor network infrastructure, rapidly resolve incidents, and streamline administrative processes to enhance organizational efficiency and support strategic objectives. Committed to leveraging strong analytical and communication skills to drive significant development and achieve assigned responsibilities.
Work
Biswal Nig. Ltd
|NOC Officer
Abuja, Federal Capital Territory, Nigeria
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Summary
Currently serving as a NOC Officer, responsible for real-time network monitoring, incident management, and escalation to ensure continuous service availability for critical infrastructure.
Highlights
Managed real-time monitoring and rapid escalation of site downtimes to field engineers, ensuring swift resolution and minimizing service disruptions.
Utilized Affectli for instantaneous ticket creation, comprehensive updates, and efficient closure, streamlining incident tracking and resolution workflows.
Coordinated escalation of critical hub site issues to team supervisors, ensuring timely follow-up and resolution for complex network problems.
Leveraged Service-now for accurate real-time ticket capturing, maintaining precise records of network incidents and resolutions.
Analyzed power alarms and outages by extracting data from ServiceNow and field engineers using Microsoft Excel, identifying trends and supporting proactive maintenance.
Tyllium Nig. Ltd
|NOC Officer
Abuja, Federal Capital Territory, Nigeria
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Summary
Previously served as a NOC Officer, focusing on proactive network monitoring and incident prevention to maintain high operational standards.
Highlights
Proactively monitored network power alarms using diverse applications, significantly contributing to the prevention of outages and ensuring continuous service delivery.
Ensured accurate escalation of power-related alarms, facilitating prompt response and resolution by relevant technical teams.
Managed the full lifecycle of real-time tickets within Affectli, from opening to updating and closure, enhancing incident response efficiency.
Captured and updated feedback from field operations, ensuring comprehensive documentation and effective communication for ongoing issue resolution.
Collaborated with team leads to escalate and resolve complex site issues, ensuring timely intervention and minimizing operational impact.
Ensured prompt closure of all outstanding tickets, maintaining a clean backlog and supporting efficient workflow management.
U.B.E Holy Trinity Secondary School
|Secretary
Lokoja, Kogi State, Nigeria
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Summary
Provided comprehensive administrative and secretarial support to school operations, enhancing organizational efficiency and student services during mandatory national service.
Highlights
Managed precise data collection and maintained public relations, ensuring accurate information dissemination and positive stakeholder engagement.
Streamlined documentation, filing, and general office keeping procedures, contributing to improved organizational efficiency and accessibility of records.
Supported the Vice Principal Administrator in critical duties, including managing admission prospectuses and invigilating examinations, ensuring smooth academic processes.
Demonstrated strong organizational and communication skills in a dynamic educational environment, adapting to diverse administrative responsibilities.
Education
Federal University Dutsin-ma
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Bachelor of Science (B.Sc)
Sociology
Federal Government Girls' College Bakori
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Senior School Leaving Certificate (SSCE)
Open Door International School
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First School Leaving Certificate (FSLC)
Languages
English
Urhobo
Hausa
Certificates
Human Resource Management & Leadership Certificate
Issued By
OSH Academy USA
Skills
Technical Operations
Network Operations, Incident Management, Ticketing Systems (Affectli, ServiceNow), Monitoring Tools, Escalation Procedures, Data Analysis, Microsoft Excel, Computer Applications.
Administrative Support
Office Administration, Document Management, Data Collection, Filing Systems, Records Management, Office Keeping.
Professional Competencies
Communication, Presentation Skills, Team Collaboration, Time Management, Organizational Skills, Adaptability, Problem Solving, Pressure Management, Deadline Adherence, Public Relations.
Human Resources & Leadership
Human Resource Management, Leadership, Employee Communication, Compensation & Benefits, Manpower Planning, Employee Relations.
References
Mr. Animashaun Isreal
Department of Sociology, Federal University Dutsin Ma, Katsina State. Contact information available upon request.
Mr. Benard Agboli
NOC Officer at Biswal Nig. Ltd, Team Lead. Contact information available upon request.