Education
Maryhill High school
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KCSE
Thika
Grade: C+
About
Reliable and diligent professional with proven experience across retail, supermarket, and restaurant environments, dedicated to delivering exceptional customer service. Skilled in optimizing daily operations, fostering collaborative teamwork, and maintaining high standards of service and cleanliness in fast-paced settings. A fast learner with a positive attitude, adept at adapting to new challenges and contributing to efficient, customer-focused operations.
Work
La Sauce Restaurant
|Restaurant Attendant
Nairobi, Nairobi, Kenya
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Summary
Efficiently managed guest services and dining operations, ensuring high standards of customer satisfaction and operational hygiene within a fast-paced restaurant.
Highlights
Delivered professional and courteous service to a diverse clientele, consistently enhancing the dining experience and fostering positive guest relations.
Streamlined order processing and food delivery procedures, collaborating effectively with kitchen staff to ensure timely and accurate service.
Maintained impeccable cleanliness and organization across all dining and service areas, consistently upholding strict hygiene and safety standards.
Contributed to a positive and productive team environment, actively supporting colleagues to achieve seamless daily operations and service excellence.
Skymart supermarket
|Shop Attendant
Nairobi, Nairobi, Kenya
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Summary
Provided comprehensive customer support and managed store operations, contributing to an organized and customer-friendly retail environment.
Highlights
Guided customers through product selection and purchases, enhancing satisfaction and supporting sales objectives through attentive service.
Optimized product visibility and accessibility by meticulously arranging and restocking shelves, improving the overall shopping experience.
Contributed to accurate inventory management and loss prevention by assisting with regular stock-taking and control procedures.
Maintained a consistently clean and orderly supermarket environment, ensuring a pleasant and safe shopping experience for all patrons.
Zero Five Collection
|Sale Attendant
Nairobi, Nairobi, Kenya
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Summary
Managed daily sales activities and store operations, ensuring a welcoming environment and efficient customer transactions for a retail boutique.
Highlights
Facilitated successful sales transactions and adeptly addressed customer inquiries, consistently delivering friendly and efficient service.
Managed comprehensive daily opening and closing procedures, ensuring operational readiness, security, and cleanliness of the premises.
Maintained an inviting and clean shop environment, directly contributing to a positive customer experience and enhancing brand image.
Assisted customers with detailed product information and purchase decisions, effectively resolving issues to ensure complete satisfaction.
Languages
English
Skills
Customer Service & Sales
Customer Service, Client Relations, Sales Support, Conflict Resolution, Point-of-Sale (POS) Systems, Cash Handling, Product Knowledge.
Operations & Efficiency
Inventory Management, Stock Control, Merchandising, Daily Operations, Time Management, Task Prioritization, Workplace Organization.
Teamwork & Communication
Team Collaboration, Interpersonal Communication, Active Listening, Cross-functional Support, Professional Demeanor.
Compliance & Safety
Hygiene Standards, Safety Protocols, Cleanliness Maintenance, Quality Assurance.
Personal Attributes
Adaptability, Fast Learner, Reliability, Punctuality, Responsibility, Problem Solving.
References
Dennis Murithi
La Sauce Restaurant Senior Manager dennismurithi@gmail.com
David Nderitu
Zero Five Collection Manager davidnderitu@gmail.com