About
Highly dedicated and meticulous professional with extensive experience in administrative and customer service across logistics and healthcare sectors. Adept at providing empathetic, transparent support in challenging situations, excelling in record management, stakeholder communication, and decisive problem-solving. Brings strong planning, communication, and project management capabilities, underpinned by a robust academic background, to drive values-driven service and operational excellence.
Work
Yodel Delivery
|Administrator
Newcastle, England, United Kingdom of Great Britain and Northern Ireland
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Summary
Administered comprehensive customer support and operational coordination within a fast-paced logistics environment, resolving inquiries and complaints while enhancing service efficiency and customer satisfaction.
Highlights
Served as a primary point of contact for customers, expertly resolving diverse inquiries and complaints with professionalism and care, enhancing customer satisfaction.
Maintained detailed administrative records in a high-volume logistics environment, ensuring data confidentiality and accuracy for streamlined operations.
Coordinated effectively with multiple departments to resolve complex operational issues, managing high volumes of communication to facilitate seamless workflow.
Adapted quickly to evolving policy changes and system updates, actively supporting process improvements that enhanced overall customer service and operational efficiency.
Mount Horeb Clinics
|Administrator
N/A, N/A, Nigeria
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Summary
Provided empathetic administrative and patient support in a clinical setting, managing confidential medical records and facilitating seamless communication to optimize service delivery.
Highlights
Supported patients and families in clinical settings by providing compassionate assistance and guidance in sensitive situations, fostering a supportive environment.
Handled confidential medical documentation and managed complex appointment scheduling across various departments, ensuring accuracy and efficiency.
Maintained critical communication between clinicians, patients, and external agencies to ensure seamless and coordinated service delivery.
Managed emotionally charged situations with resilience and empathy, consistently demonstrating professionalism and maintaining patient trust.
Education
University of Sunderland
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MSc
Project Management
Ladoke Akintola University of Technology
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BTech
Marketing
Certificates
Project Management Foundations
Issued By
LinkedIn Learning
Agile Project Leadership
Issued By
LinkedIn Learning
Strategic Thinking
Issued By
LinkedIn Learning
Microsoft Project
Issued By
LinkedIn Learning
Skills
Administrative & Operations
Case Management, Administrative Management, Confidential Record Handling, Multi-tasking & Prioritisation, Continuous Service Improvement, Microsoft Office Suite, CRM Systems.
Customer Service & Communication
Empathetic Communication (Phone, Email, Face-to-face), Emotional Intelligence, Trauma-Informed Practice, Complaint Handling, Conflict Resolution, Stakeholder Communication.
Decision Making & Problem Solving
Decision Making (Policy/Guidance), Problem-Solving, Critical Thinking.
Project Management
Project Planning and Execution, Project Management, Agile Methodologies.