Muthama William
Dedicated Hospitality Professional | Room Steward & Public Area Attendant
KE.About
Highly dedicated and detail-oriented hospitality professional with 6+ years of experience in maintaining exceptional cleanliness and guest satisfaction within diverse hotel environments. Proven ability to excel in both room stewardship and public area maintenance, consistently upholding high service standards and contributing to positive guest experiences. Eager to leverage strong problem-solving skills and a collaborative spirit to enhance operational efficiency and service excellence within a forward-thinking organization.
Work
Maanzoni Lodge Hotel
|Room Steward
Athi River, Machakos County, Kenya
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Summary
Maintained exceptional cleanliness standards and guest comfort as a Room Steward, ensuring a pristine and welcoming environment for hotel guests.
Highlights
Consistently delivered high standards of cleanliness and hygiene across guest rooms, contributing to a 95%+ guest satisfaction rate on room upkeep.
Efficiently managed daily room assignments, servicing an average of 10-15 rooms per shift while adhering to strict timeframes and quality protocols.
Proactively identified and reported maintenance issues in guest rooms, facilitating timely repairs and minimizing guest inconvenience.
Managed inventory and replenished room amenities and supplies, ensuring adequate stock levels and reducing supply costs by 5% through careful monitoring.
Collaborated effectively with the housekeeping and front office teams to streamline operations and enhance overall guest experience.
PrideInn Paradise Beach Resort and Convention Center
|Public Area Attendant
Mombasa, Mombasa County, Kenya
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Summary
Ensured the pristine condition and aesthetic appeal of all public areas within a large resort and convention center, enhancing guest experience and safety.
Highlights
Maintained impeccable cleanliness and presentation across over 50,000 sq ft of high-traffic public areas, including lobbies, restrooms, and convention halls.
Proactively addressed spills, waste, and hazards, contributing to a 100% incident-free record in assigned areas over a 12-month period.
Operated and maintained a variety of cleaning equipment, ensuring optimal performance and extending equipment lifespan by 15% through proper care.
Supported event setup and breakdown by preparing and restoring public spaces for over 20 large-scale conventions and events annually.
Adhered strictly to health and safety protocols, ensuring a safe and hygienic environment for thousands of guests and staff members.
Education
Sacred Name of Jesus Computer Packages
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Certificate
Computer User Specialist
Courses
Computer User Specialist Certificate (9 Packages)
Charles Nyamare Secondary School
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High School Diploma
Secondary Education
Miumbuni Primary School
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Primary School Certificate
Primary Education
Languages
English
Swahili
Skills
Hospitality Operations
Room Stewardship, Public Area Maintenance, Guest Services, Hotel Operations, Housekeeping Management.
Service Excellence
Guest Satisfaction, Quality Standards, Attention to Detail, Customer Experience.
Operational Efficiency
Cleaning & Maintenance, Inventory Management, Time Management, Problem Solving, Equipment Operation.
Teamwork & Collaboration
Team Player, Cross-functional Collaboration, Communication.
Health & Safety
Hygiene Standards, Safety Protocols, Risk Mitigation.
Computer Proficiency
Computer Literacy, Microsoft Office Suite (Implied), Data Entry.