Kennedy Godwin Otu
IT Operations & Technical Support Specialist
Eket, NG.About
Highly detail-oriented professional with extensive experience spanning IT operations, technical support, and administrative management across telecommunications and educational sectors. Proven ability to lead field teams, resolve critical system issues, and streamline operational workflows, driving efficiency and service continuity. Adept at leveraging technical expertise and training capabilities to enhance team performance and deliver impactful solutions, consistently improving service delivery and operational effectiveness.
Work
Demprenuer Konsult - MTN Mobile Money & MoMo PSB
|District Supervisor
Eket, Akwa Ibom State, Nigeria
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Summary
Led district operations for MTN Mobile Money & MoMo PSB, driving financial services distribution and managing agent support to ensure seamless service delivery.
Highlights
Drove the distribution and sales of Yello Distribution Financial services, significantly expanding market reach and agent network.
Recruited and onboarded a team of canvassers for the MoMo Payment Service Bank platform, providing comprehensive training to enhance operational efficiency and service delivery.
Streamlined technical support processes to rapidly resolve transaction downtimes for agents, ensuring continuous service availability and minimizing operational disruptions.
C&I Outsourcing- MTN Mobile Money
|District Supervisor
Eket, Akwa Ibom State, Nigeria
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Summary
Managed district-level sales and operational support for MTN Mobile Money, overseeing agent networks and ensuring efficient financial service delivery.
Highlights
Facilitated the sales and distribution of Yello Distribution Financial services, contributing to broader market penetration and increased service adoption.
Recruited and trained a network of canvassers for the Mobile Money Platform, enhancing their capacity to effectively promote and support services.
Provided critical technical assistance to agents, efficiently resolving transaction downtimes to maintain high levels of operational continuity and agent satisfaction.
Freelancing
|IT & Administrative Consultant
Eket, Akwa Ibom State, Nigeria
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Summary
Provided independent consulting and technical support services to various clients, leveraging expertise in IT administration and problem-solving.
Highlights
Managed diverse IT projects from conception to completion, ensuring client satisfaction and timely delivery of solutions.
Developed customized administrative and technical solutions for small businesses, optimizing their IT infrastructure and enhancing operational workflows.
Provided on-demand technical support and troubleshooting, resolving complex IT issues for clients and improving system reliability.
AQME Technologies
|Instrumentation and Control Course Tutor
Port Harcourt, Rivers State, Nigeria
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Summary
Delivered specialized technical training in instrumentation and control for the oil and gas industry, fostering practical expertise among students.
Highlights
Delivered comprehensive training programs on Instrumentation and Control principles to students within the Oil and Gas industry, preparing them for specialized technical roles.
Led practical sessions on instrument calibration and conducted essential safety training, ensuring adherence to industry standards and best practices.
Developed and updated course materials, incorporating real-world scenarios to enhance student engagement and practical application of knowledge.
WifiSoft Technologies
|Graphics/UI/UX Intern
Lagos, Lagos State, Nigeria
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Summary
Gained foundational experience in UI/UX design and graphic development, focusing on user-centered and accessible product design.
Highlights
Gained foundational knowledge in inclusive design principles, focusing on creating user interfaces and experiences accessible to diverse user populations.
Developed practical proficiency in Adobe Creative Suite tools, applying skills in graphic and UI/UX design projects to support product development initiatives.
Collaborated with senior designers on various projects, contributing to wireframing, prototyping, and visual design elements.
Michael and Cecilia Foundation
|Administrative/Technical Assistant (NYSC)
Agbara-Otor, Delta State, Nigeria
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Summary
Provided essential administrative and technical support, streamlining documentation and enhancing user support systems for the foundation.
Highlights
Initiated and provided ongoing technical support for a business unit, enhancing operational continuity and user productivity.
Delivered essential IT and Microsoft Office suite support to staff, resolving technical issues and optimizing software utilization.
Enhanced customer service efficiency by implementing new tools and resources for team members, leading to improved response times and satisfaction.
Languages
English
Certificates
Instrument Calibration
Issued By
AQME Technologies
Instrumentation and Control
Issued By
AQME Texhnologies
Onshore Offshore Health, Safety and Environment
Issued By
Unspecified
Skills
Documentation & Reporting
Documentation, Reporting, Record Keeping.
Technical Writing & Editing
Technical Writing, Editing, Content Creation.
Data Management
Data Management, Data Entry, Data Organization.
Microsoft Office Suite
Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Document Control Systems
Document Control, Version Control, Information Management.
Adobe Creative Suite
Adobe Photoshop, Graphic Design, UI/UX Principles.
Communication & Interpersonal Skills
Communication, Interpersonal Skills, Stakeholder Management.
Problem Solving & Analytical Thinking
Problem Solving, Analytical Thinking, Troubleshooting, Root Cause Analysis.
Team Collaboration
Teamwork, Collaboration, Cross-functional Teams.
Technical Support
Technical Support, Help Desk, User Support.
Operations Management
Operations Management, Process Improvement, Workflow Optimization.
Training & Development
Training, Staff Development, Onboarding.
Financial Services Distribution
Financial Services, Distribution, Agent Network Management.
References
Mr. Chinaedum Ibeji
09062394925
Mr. Umoh Umosen
08060978211