KHALEIFA MOBARAK ALHMOUDI
Service Station Manager
Sharjah, United Arab Emirates.About
Highly accomplished Service Station Manager with 14 years of progressive experience at ADNOC Distribution, consistently driving operational excellence and enhancing customer satisfaction. Proven leader adept at optimizing processes, managing diverse teams, and achieving significant sales growth. Eager to leverage extensive industry expertise to contribute to the continued success and strategic objectives of a forward-thinking organization.
Work
ADNOC Distribution
|Service Station Manager
Dubai, Dubai, United Arab Emirates
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Summary
Led comprehensive service station operations and managed a large team, consistently driving operational excellence and customer satisfaction.
Highlights
Directed daily operations for a high-volume service station, overseeing a team of 20+ employees and managing inventory for over 50 product lines.
Ensured consistent product availability and operational efficiency, reducing stockouts by 15% and maintaining high service standards across all shifts.
Monitored and enhanced employee performance through targeted training and feedback, improving customer satisfaction scores by 10% year-over-year.
Implemented motivational strategies that boosted team sales performance, resulting in a 12% increase in monthly revenue and exceeding targets.
ADNOC Distribution
|Retail Services Assistant
Abu Dhabi, Abu Dhabi, United Arab Emirates
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Summary
Managed critical administrative and logistical support for retail operations, optimizing supplier relationships and enhancing inter-departmental communication.
Highlights
Managed supplier invoices for over 30 vendors, ensuring timely payments and maintaining strong, collaborative vendor relationships.
Streamlined coordination of service station requirements, optimizing inventory levels and reducing procurement lead times by 20%.
Facilitated critical communication channels between the retail division and 5+ internal departments, improving cross-functional collaboration and project delivery efficiency.
Developed and scheduled comprehensive training programs for over 100 service station employees, enhancing operational efficiency and compliance.
Successfully renewed 15+ key supplier contracts, negotiating favorable terms that resulted in 5% in cost savings, and evaluated new contractors for system integration.
ADNOC Distribution
|Superintendent
Fujairah & Abu Dhabi, Fujairah, United Arab Emirates
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Summary
Oversaw service station operations and employee performance across multiple locations, ensuring product availability and enhancing customer experience.
Highlights
Monitored daily operations and performance across multiple service stations, ensuring adherence to operational standards and service protocols.
Maintained consistent availability of all essential products, implementing inventory controls that minimized stockouts and supported continuous service.
Implemented performance monitoring frameworks and strategic initiatives to enhance employee productivity and elevate overall customer satisfaction by 8%.
Meydan Hotel
|Assistant HR Manager
Dubai, Dubai, United Arab Emirates
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Summary
Supported the HR Manager in strategic initiatives and managed benefits administration, significantly contributing to employee morale and cost optimization.
Highlights
Contributed to 5+ strategic HR initiatives, supporting the HR Manager in achieving key departmental objectives and enhancing organizational effectiveness.
Collaborated on the development and implementation of a competitive compensation strategy, which boosted employee morale by 15%.
Administered comprehensive employee benefits programs for 500+ staff, improving employee satisfaction and achieving 7% in cost savings through optimized plans.
Dubai Refreshment
|HR Coordinator
Dubai, Dubai, United Arab Emirates
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Summary
Managed full-cycle recruitment and supported HR initiatives, ensuring compliance and contributing to the development of robust HR policies.
Highlights
Managed full-cycle recruitment for over 50+ diverse positions, reducing time-to-hire by 10% and ensuring optimal candidate fit.
Ensured 100% compliance with all HR laws and regulations, mitigating risks and maintaining a legally sound operational framework.
Collaborated with senior management to develop and implement 3 new HR policies and procedures, enhancing organizational efficiency and employee relations.
Provided essential support for 7 key HR initiatives and projects, contributing to successful outcomes in areas such as employee engagement and talent development.
Volunteer
ADNOC Distribution
|Ambassadors Member
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Summary
Actively participated in community engagement as an Ambassadors Member, organizing events and promoting company initiatives to the public.
Highlights
Orchestrated successful company events, promoting new products and services to over 1,000 customers and enhancing brand visibility.
Led public relations campaigns to enhance company image and community engagement, reaching over 5,000 target audience members through various channels.
Education
Higher Colleges of Technology
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Diploma
Applied Information Technology
Languages
Arabic
English
Korean
Skills
Team Management
Leadership, Team Building, Performance Coaching, Conflict Resolution.
Customer Experience
Customer Satisfaction, Service Quality, Feedback Integration, Relationship Management.
Critical Thinking
Problem Solving, Strategic Analysis, Decision Making, Process Improvement.
Time Management
Prioritization, Workflow Optimization, Deadline Management, Productivity.
Creative Solution
Innovation, Problem Solving, Strategic Planning, Adaptability.
Operational Excellence
Operations Management, Efficiency Improvement, Standard Operating Procedures, Resource Allocation.
Sales Management
Sales Strategy, Target Achievement, Revenue Growth, Sales Coaching.
Inventory Management
Stock Control, Supply Chain Optimization, Logistics, Forecasting.
Supplier Relationship Management
Vendor Management, Contract Negotiation, Procurement, Partnership Development.
HR Policies
Policy Development, Policy Implementation, Compliance, Employee Relations.
Recruitment
Full-Cycle Recruitment, Candidate Sourcing, Interviewing, Onboarding.
Compliance
Regulatory Compliance, Risk Mitigation, Legal Frameworks, Auditing.
Benefits Administration
Employee Benefits, Compensation & Benefits, HRIS Management, Cost Optimization.
Strategic Planning
Business Strategy, Goal Setting, Initiative Planning, Long-term Vision.
Cross-functional Collaboration
Inter-departmental Coordination, Stakeholder Management, Teamwork, Communication.