Education
Federal Polytechnic Ado-Ekiti
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Higher National Diploma (HND)
Marketing
KINGSLEY SOMTOCHUKWU EMEHIGE
Digital Service Champion | Customer Support & Sales Professional
Onitsha, NG.Work
United Bank for Africa Plc
|Digital Service Champion
Onitsha, Anambra State, Nigeria
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Contract
Summary
Led customer support and digital adoption initiatives for UBA, enhancing client experience and operational efficiency across multiple channels.
Highlights
Resolved over 60+ daily customer inquiries across diverse channels (in-person, digital, phone), consistently ensuring high satisfaction and efficient service delivery.
Drove a 30% increase in digital adoption by actively supporting clients in leveraging mobile and internet banking platforms and self-service tools.
Provided comprehensive training to walk-in clients and staff on mobile app troubleshooting, significantly reducing direct support requests.
Collaborated cross-functionally with internal teams to escalate and resolve technical service gaps, enhancing overall system reliability and customer experience.
United Bank for Africa Plc
|Operations Staff
Onitsha, Anambra State, Nigeria
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Contract
Summary
Managed high-volume financial transactions and customer data, optimizing operational workflows and ensuring data integrity for UBA operations.
Highlights
Handled large volumes of financial transactions with 99.8% accuracy, significantly reducing errors and ensuring stringent data integrity.
Delivered critical front-office support, efficiently managing customer data entry under pressure to maintain seamless operational continuity.
Improved branch operational workflows and assisted with customer complaint tracking, streamlining processes and enhancing service delivery.
Collaborated with relationship officers to meet branch KPIs and resolve service bottlenecks, contributing directly to organizational performance.
Dimma Electrical Electronics Enterprise
|Sales Manager
Ado Ekiti, Ekiti State, Nigeria
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Summary
Spearheaded sales strategies and team development, significantly increasing revenue and market presence for an electronics enterprise.
Highlights
Created and implemented strategic sales plans that led to a 20% increase in revenue within the first year.
Trained and motivated a team of 3+ sales representatives, consistently exceeding organizational sales targets through effective coaching.
Maintained error-free weekly and monthly sales and performance reports, providing crucial data for strategic planning and target implementation.
About
Results-driven professional with 2+ years in banking and remote client support, complemented by robust sales management experience. As a Digital Service Champion at UBA, I excel in high-volume customer interaction, digital adoption, and complaint resolution. Proven ability to enhance operational efficiency, drive revenue growth by 20%, and leverage technology to deliver top-tier service and achieve key performance indicators.
Certificates
NYSC Certificate
Issued By
National Youth Service Corps (NYSC)
Business Strategy & Leadership
Issued By
ISERH
Skills
Customer Service
Customer Service & Complaint Resolution, Client Support, Service Satisfaction, Empathy, Inquiry Handling, Complaint Resolution.
Communication & Interpersonal Skills
Strong Communication, Interpersonal Skills, Frontline Interaction, Clear Communication.
Digital Banking & Tech Adoption
Digital Banking, Tech Adoption, Mobile Banking Platforms, Internet Banking, Self-Service Tools, Troubleshooting.
Problem Solving
Problem-Solving, Technical Support, Service Issue Resolution, Service Bottlenecks.
Data Management & Accuracy
Data Entry Accuracy, Attention to Detail, Customer Data Management, Performance Reporting, Financial Transaction Handling.
Sales & Business Development
Sales Planning, Sales Management, Team Leadership, Revenue Growth, Strategic Planning, KPI Achievement.
Operations Management
Operational Workflows, Process Improvement, Front-Office Support, Relationship Management, Cross-functional Collaboration.