Agricultural Rover (IoT and AI-based Smart Farming Solution)
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Summary
Mentored a student team in the development of an innovative IoT and AI-based smart farming solution, the Agricultural Rover.
Feta Jonathan
IT Support Officer | Network & Systems Specialist
Kampala, UG.About
Highly focused and results-driven IT professional with over 4 years of experience in technical support, network management, and high-stakes system deployment. Successfully led Ugandan teams to victory in global Huawei ICT competitions and trained 1,000+ students, demonstrating exceptional technical leadership and the ability to simplify complex concepts. Committed to leveraging extensive expertise in secure system performance and user training to ensure the integrity and success of critical election systems for the 2026 General Elections.
Work
Alpine Security
|IT Support Specialist (Part-time)
Kampala, Central Region, Uganda
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Summary
Installed and maintained critical IT infrastructure and communication systems, ensuring robust connectivity and training staff on complex IT devices.
Highlights
Installed, configured, and maintained essential IT infrastructure, including routers, switches, and security camera systems, ensuring strong and continuous connectivity for client operations.
Deployed and supported internal communication systems for security personnel, ensuring reliable and smooth operations.
Trained security staff with diverse technical backgrounds on effective utilization of complex IT devices and systems.
Served as primary technical contact for stakeholders, providing expert advice and rapid resolution to technical inquiries, enhancing client satisfaction and communication.
Huawei Technologies Co Ltd
|Huawei Academy Instructor
Kampala, Central Region, Uganda
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Summary
Led global ICT certification programs and trained over 1,000 students and engineers, specializing in complex network services and maintaining high lab uptime.
Highlights
Led deployment of standardized ICT certification programs across Makerere University, Gulu University, and the University of Rwanda, overseeing complete training cycles for 1,000+ students and engineers on the Huawei Talent Online platform, ensuring global curriculum standards were met.
Delivered comprehensive training curriculum, empowering students with hands-on configuration and troubleshooting skills in core network services (DNS, DHCP, QoS, IPv6, STP, VLANs).
Conducted research on instructor-led methods to enhance student success in complex networking, improving lab design and teaching methodologies, culminating in a presentation at an instructor panel in South Africa.
Provided critical technical support for multi-site lab environments, resolving issues across eNSP, routers, switches, and cloud platforms, maintaining 99%+ lab uptime and ensuring uninterrupted hands-on learning.
Selected by Huawei leadership to lead Training-the-Trainer (TTT) sessions in Rwanda, certifying and qualifying new instructors in networking and cloud technologies across the region.
Designed and implemented real-world lab exercises, enabling students to practice building MPLS VPNs, IPsec site-to-site tunnels, and BGP routing policies.
Managed the Huawei Talent Online platform, streamlining course registration, learner tracking, and certification workflows for a smooth digital learning experience for remote participants.
Electoral Commission Uganda
|IT Officer
Kampala, Central Region, Uganda
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Summary
Installed, configured, and maintained mission-critical election IT equipment, providing specialized support for BVVS and ERTDS systems in high-pressure environments.
Highlights
Installed, configured, and maintained high-volume, mission-critical election IT equipment (servers, laptops, tablets, routers, network devices), optimizing performance for remote deployment across District Tally Centres, Regional Offices, and Polling Stations.
Managed and troubleshot the Biometric Voter Verification System (BVVS) and Electronic Results Transmission and Dissemination System (ERTDS), providing immediate on-site support to resolve hardware, software, and connectivity issues during critical election phases.
Executed secure setup and operational functioning of polling day ICT infrastructure, strictly adhering to established confidentiality protocols to safeguard sensitive voter and result data.
Trained and empowered non-technical staff (Tally Clerks, BVVK Operators) on election IT systems, covering results entry, verification, and secure transmission protocols.
Contributed to pre-polling day assurance by actively assisting in testing, training, and simulation exercises, proactively identifying and resolving potential points of failure.
Documented technical incidents and resolutions, preparing and submitting detailed technical reports to supervisors at District and National Tally Center (NTC) levels.
Delivered consistent, high-integrity support under extreme pressure, including extended hours during deployment and polling periods, demonstrating exceptional problem-solving and analytical skills.
Raridali Company Limited
|Internship Trainee
Kampala, Central Region, Uganda
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Summary
Conducted field diagnostics and troubleshooting for fiber optic and wireless networks, gaining practical experience in LAN/WAN infrastructure maintenance.
Highlights
Conducted field diagnostics and troubleshooting for Fiber Optic Transmission Systems and Wireless LANs (WLAN), restoring connectivity and reducing downtime.
Maintained Wide Area Network (WAN) and Local Area Network (LAN) infrastructure, gaining practical hands-on experience.
Education
Ndejje University
Kampala, Central Region, Uganda
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Bachelor
Computer Science
Ndejje University
Kampala, Central Region, Uganda
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Diploma
Computer Science
Lubiri Secondary School
Kampala, Central Region, Uganda
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Uganda Advanced Certificate of Education (UACE)
PEM/ICT
Ushindi Secondary School
Kampala, Central Region, Uganda
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Uganda Certificate of Education (UCE)
Awards
Grand Prize, Innovation Track (Southern Africa Region)
Awarded By
Huawei ICT Competition
Mentored a student team that developed an Agricultural Rover, an IoT and AI-based smart farming solution, which won the Grand Prize at the Southern Africa Regional Finals. This marked Uganda's first-ever win in the Innovation Track and received formal recognition from The First Lady and Minister of Education and Sports.
Grand Prize, Network Track (Global Finals)
Awarded By
Huawei ICT Competition
Guided a student team to win the Grand Prize (1st Place) in the Network Track at the Global Finals in Shenzhen, China. The team excelled in an intense 8-hour lab examination, demonstrating expert-level configuration and troubleshooting in Datacom, Security, and WLAN against top teams from over 80 countries.
2nd Place, Network Track (Global Finals)
Awarded By
Huawei ICT Competition
Mentored a student team that secured 2nd Place in the Network Track at the Global Finals in Shenzhen, China, receiving official congratulations from President Yoweri Kaguta Museveni.
1st Place, Network Track (Sub-Saharan Africa & Global as Student)
Awarded By
Huawei ICT Competition
Secured 1st Place in the Sub-Saharan African regional finals as a competing student, then represented the region at the Global Finals in China. This performance and technical skills led to recruitment as a Huawei Certified Instructor.
Languages
English
Lugbarati
Luganda
Kiswahili
Certificates
Huawei Certified Academy Instructor
Issued By
Huawei Technologies
HCIP Datacom
Issued By
Huawei Technologies
HCIP Security
Issued By
Huawei Technologies
CCNA
Issued By
Cisco Systems
HCIA – Datacom
Issued By
Huawei Technologies
HCIA – Security
Issued By
Huawei Technologies
HCIA – WLAN
Issued By
Huawei Technologies
HCIA - Cloud Computing
Issued By
Huawei Technologies
HCIA - Cloud Service
Issued By
Huawei Technologies
HCIA - Routing & Switching
Issued By
Huawei Technologies
Skills
IT Infrastructure & Support
Technical Support, Network Management, System Configuration, Troubleshooting, Hardware/Software Support, IT Infrastructure Maintenance, Connectivity Management, Data Security, System Deployment, High-Pressure Operations.
Networking & Security
Routers, Switches, Security Systems, Fiber Optic Transmission Systems, Wireless LANs (WLAN), Wide Area Network (WAN), Local Area Network (LAN), DNS, DHCP, QoS Policies, IPv6 Implementation, Layer 2 Technologies (STP, VLANs), MPLS VPNs, IPsec Site-to-Site Tunnels, BGP Routing, eNSP, Confidentiality Protocols.
Training & Development
End-user Training, Technical Training, Curriculum Development, Mentorship, Instructor-led Training, Capacity Building, Training-the-Trainer (TTT), Digital Learning Platforms (Huawei Talent Online).
Election Technology
Biometric Voter Verification System (BVVS), Electronic Results Transmission and Dissemination System (ERTDS), Polling Day ICT Infrastructure, Election IT Systems, Results Entry & Verification, Secure Transmission Protocols, Simulation Exercises.
Soft Skills
Communication, Problem Solving, Collaboration, Adaptability, Creative Thinking, Client Care, Stakeholder Management, Analytical Skills, Documentation, Quality Assurance, Team Leadership.
Interests
General
Traveling, Reading, Interacting with diverse cultures, Socializing.
References
MR. KARERA NEWTON
CEO Alpine Security -Uganda | Email: kareranewton@gmail.com | Phone: +256 773 190333
MS. ALIRU STELLA
District Police Commander Bundibugyo | Email: stellapam2020@gmail.com | Phone: +256 772 654 909
MR. OGWAL MARVIN
Public Relations Officer, Huawei Technologies Co. Ltd | Email: marvin.ogwal@huawei.com | Phone: +256 772 733 282