About
Highly driven Project Analyst with 3+ years of experience specializing in successful cloud migration initiatives across AWS and Azure, passionate about transforming complex systems into scalable, efficient solutions. I excel at coordinating cross-functional teams, managing project timelines, and leveraging data-driven insights to achieve business and technical goals. Eager to contribute to innovative cloud transformation projects, I seek opportunities to drive digital growth and operational excellence.
Work
Teleperformance
|Project Analyst
Gurugram, India
→
Summary
Led the Samsung Cloud Migration Project, overseeing the migration of a legacy Avaya telephony system to Amazon Connect while integrating key platforms to modernize customer engagement.
Highlights
Spearheaded the migration of Samsung's legacy Avaya telephony system to Amazon Connect, integrating platforms like Khoros, Twilio, Flow.ai, NICE IEX, and NICE Nexidia, significantly modernizing customer engagement infrastructure.
Designed and validated robust Global Cloud Architectures for both non-production and production environments, ensuring high scalability, compliance, and operational resilience across the enterprise.
Directed end-to-end deployment phases of the Amazon Connect application, including successful pilot rollouts, optimizing backend connectivity via Lambda functions, and integrating WhatsApp messaging for enhanced communication channels.
Orchestrated critical InfoSec approvals, SSL renewals, and GSOC revalidation processes, consistently upholding stringent security standards across all environments and ensuring continuous compliance.
Generated and delivered comprehensive raw data reports utilizing Amazon S3 and MongoDB, significantly enhancing business intelligence (BI) ingestion and data visibility for Samsung's Benelux Operations team.
Developed and managed critical project governance documentation, including Project Initiation Documents (PIDs), Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and a comprehensive Governance Model for incident management, ensuring clear scope and architectural alignment.
Facilitated seamless cross-functional collaboration among Samsung, AWS, and internal engineering teams, leading regular sync-up calls, architecture reviews, and demo sessions to ensure project alignment and successful delivery.
Automated Azure user whitelisting and ticketing workflows, significantly improving operational efficiency and reducing manual effort for critical administrative tasks.
Education
KJ Somaiya college of science and arts
PG Certification
Software Development (Cloud Computing)
KJ Somaiya college of science and arts
Bachelor of Science (BSc)
Mathematics
Languages
Hindi
English
Certificates
Azure Fundamental (AZ-900)
Issued By
Microsoft
Azure AI Fundamental (AI-900)
Issued By
Microsoft
Skills
Project Management & Collaboration
Microsoft Project, Jira, ServiceNow, Miro, PWA (Project Web App), Requirement Gathering & Analysis, Risk & Change Management, Stakeholder Management, Client Services & Relationship Management, Timeline & Milestone Tracking, Cross-functional Leadership, Process Optimization, Incident Management, Project Governance.
Cloud Platforms & Technologies
AWS, Azure, Amazon Connect, Lambda Functions, Amazon S3, MongoDB, Cloud Architecture, Cloud Migration, Global Cloud Architecture.
Productivity & Data Tools
Microsoft Excel (Advanced), Microsoft PowerPoint, Microsoft Copilot, ChatGPT (AI-assisted productivity), Data Visibility, Business Intelligence (BI) Ingestion.
Integration Platforms
Khoros, Twilio, Flow.ai, NICE IEX, NICE Nexidia, WhatsApp Messaging Integration.
Documentation & Reporting
BRD (Business Requirements Document), FRD (Functional Requirements Document), PID (Project Initiation Document), Solution Document, SLA (Service Level Agreement), RACI Matrix, Project Closure Document, MS Project Plan.
Interests
Hobbies
Reading, Cooking.