About
Dynamic Community and Support Specialist with 2.5 years of experience at a digital marketing startup, expert in building and scaling user communities from inception. Excels at enhancing user experience through comprehensive support, strategic content creation, and data-driven insights, consistently improving key metrics like onboarding and churn. Adept at cross-functional collaboration and leveraging AI tools, drives operational efficiency and fosters strong user engagement in fast-paced tech environments.
Work
→
Summary
Led community development and user support initiatives for a digital marketing startup, enhancing user engagement and operational efficiency across global campaigns.
Highlights
Spearheaded the establishment and growth of a vibrant user community from ground zero, fostering engagement and providing comprehensive support via Discord and Intercom, significantly improving user satisfaction.
Developed and maintained critical user-facing documentation, including FAQs and co-produced video tutorials, which streamlined user onboarding and reduced support queries by an estimated 20%.
Executed end-to-end email marketing campaigns using MailJet and Mailchimp, from content drafting and design collaboration to performance analysis via UTM tags, contributing to increased user retention and campaign success.
Monitored and optimized key product metrics such as onboarding percentage and churn rate, consistently achieving and exceeding defined KPIs to drive sustained user growth and platform health.
Managed and organized extensive user and campaign data within Google Sheets and NocoDB, while leveraging AI tools daily to automate repetitive tasks, enhancing workflow efficiency by approximately 15%.
Facilitated seamless communication and coordination across international teams and clients, including presenting project results to Gaming Partners in Mexico, demonstrating strong cross-cultural communication and presentation skills.
Collaborated with account teams to successfully match Twitch streamers with major advertising campaigns for brands like VK, MTS, and Mail.Ru, contributing to the successful execution of high-profile digital marketing initiatives.
Provided technical support and bug reporting to development teams, utilizing a foundational understanding of HTML, CSS, JavaScript, and the SDLC to expedite issue resolution and improve product stability.
Languages
English
Fluent
Russian
Native
Skills
Community Management
User Engagement, User Support, Discord, Intercom, Community Building.
Digital Marketing
Email Marketing, MailJet, Mailchimp, UTM Tracking, Campaign Analysis, Brand Partnerships, Streamer Coordination.
Data & Analytics
KPI Monitoring, Churn Rate Analysis, Google Sheets, NocoDB, Performance Reporting.
Content & User Experience
User Documentation, FAQs, Video Production, Onboarding Optimization.
Technical Acumen
HTML, CSS, JavaScript (Basic), Software Development Lifecycle (SDLC), Bug Reporting.
Tools & Automation
AI Tools, Intercom, MailJet, Mailchimp, Google Sheets, NocoDB.
Cross-functional Collaboration
Stakeholder Management, Team Coordination, Presentation Skills, International Communication.