Kyle Eric Forgue
Operations & Human Resources Professional
Bourbonnais, US.About
Highly dedicated and versatile professional with over 20 years of progressive experience leading operational excellence and strategic human resources initiatives. Proven expertise spans recruiting, quality assurance, inventory management, and sales, consistently driving efficiency and achieving measurable results in dynamic environments. Adept at leveraging technology and fostering collaborative team environments to optimize processes and deliver high-impact solutions.
Work
Bourbonnais, Illinois, US
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Summary
Led production planning and inventory management for Electron Beam Technologies, ensuring efficient order fulfillment and operational workflow.
Highlights
Managed and documented multiple inventory levels, ensuring optimal stock for continuous production and minimizing supply chain disruptions.
Directed company operators through all stages of production planning, enabling efficient order creation and timely customer fulfillment.
Utilized SAGE 100, Excel, and Microsoft Teams to streamline production processes and enhance cross-functional team collaboration.
Bourbonnais, Illinois, US
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Summary
Coordinated comprehensive office administration and logistics for Wolf Products, ensuring seamless operational flow and high data integrity.
Highlights
Managed all office administration duties, ensuring smooth daily operations and efficient workflow for the entire team.
Executed data entry into databases with a 100% success rate, maintaining impeccable data integrity for critical business records.
Facilitated exceptional service and coordinated tasks/schedules for truckers and floor operations, significantly improving logistical efficiency.
Remote, N/A, US
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Summary
Provided high-volume customer support and first-call resolution as a Contact Center Banker for BMO Bank, leveraging digital communication tools.
Highlights
Resolved a high volume of daily customer calls, consistently achieving first-call resolutions to enhance customer satisfaction.
Operated proficiently within Microsoft Teams for daily training, meetings, and call management, ensuring seamless communication and service delivery.
Bourbonnais, Illinois, US
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Summary
Ensured stringent quality control and compliance for government medical kits and shipping operations at Mckesson.
Highlights
Serviced and quality-controlled Government COVID medical kits, ensuring adherence to strict regulatory standards and product integrity.
Created precise shipping labels and supervised 30 associates, enforcing rigorous quality control for lot and item numbers to prevent errors.
Bourbonnais, Illinois, US
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Summary
Optimized inventory management and implemented training programs for DHL Supply Chain, significantly reducing ordering errors.
Highlights
Organized and reviewed inventory processes, reducing ordering errors by 40% through meticulous management and system improvements.
Implemented comprehensive training programs for new associates, significantly improving their productivity and adherence to work schedules.
Supervised daily work schedules for team members, ensuring operational efficiency and timely completion of tasks.
Remote, N/A, US
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Summary
Led full-cycle recruitment and talent acquisition for Premier Staffing Pros, overseeing a large temporary workforce and driving sales initiatives.
Highlights
Directed a full-cycle recruiting team, overseeing the onboarding of new associates and managing 100-160 temporary staff on-site.
Established and executed effective sales and marketing campaigns, contributing to increased client acquisition and brand visibility.
Skills
Human Resources
Recruiting, Onboarding, Talent Acquisition, Team Leadership, HR Operations, PHRM (PHR).
Operations Management
Inventory Management, Production Planning, Quality Assurance, Logistics Coordination, Workflow Optimization, Process Improvement, Data Entry, OSHA Compliance.
Software & Systems
SAGE 100, Microsoft Excel, Microsoft Teams, Database Management.
Customer Service
Call Center Operations, First-Call Resolution, Customer Satisfaction.
Sales & Marketing
Sales Campaigns, Marketing Strategy, Client Acquisition.
Project & Team Management
Project Coordination, Scheduling, Training & Development, Administrative Support, Cross-functional Collaboration.