Kiplangat Laban

Coordinated with 15+ government bodies and sponsors to align event objectives, resolving logistical inquiries and ensuring seamless communication.

Acted as the Ministry's representative during events, addressing attendee concerns and gathering feedback to maintain brand integrity.

Analyzed 200+ attendee surveys and social media metrics to evaluate satisfaction, leading to a 25% improvement in future event planning.

Supported media outreach campaigns, enhancing public perception through consistent messaging across platforms.

Resolved client concerns proactively, improving retention by 15% through timely follow-ups and relationship management.

Collaborated with cross-functional teams to address customer complaints, ensuring alignment with company policies and enhancing service delivery.

Managed customer inquiries via newsletters and social media, boosting engagement by 30% through effective communication strategies.

Ensured consistent brand messaging, resolving 95% of client dissatisfaction cases through prompt and clear communication.

Handled 50+ daily customer inquiries across phone, email, and in-person channels, achieving a 95% satisfaction rate.

Streamlined document management systems, reducing response time by 20% through organized record-keeping and efficient processes.

Responded to telephone and online inquiries regarding KWS brands and products, ensuring accurate information dissemination.

Supported strategic branding of events using diverse banner types, enhancing visual communication and public awareness.

Covered events through compilation of stories, branding, and photography, contributing to comprehensive post-event reporting.

Assisted with event logistics and daily media monitoring, ensuring timely awareness of public perception and relevant news.