Food Product Development and Research
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Summary
Led the research and development of "Power-packed Energy Munchies," an innovative food product designed to naturally combat stress, tiredness, and mood swings.
About
Highly empathetic and results-driven professional with 5+ years of experience in client-facing roles, specializing in nutrition, wellness coaching, and comprehensive client relationship management. Proven ability to build rapport, deliver personalized solutions, and drive positive outcomes for diverse client populations. Adept at leveraging strong communication and problem-solving skills to enhance client satisfaction, foster retention, and contribute to business growth, with recent experience in executive support, client onboarding, and operational management.
Work
Doggiliciouus, LLP & ERPN Pvt Ltd
|Executive Assistant to the CEO
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Summary
As Executive Assistant to the CEO, Lama Fatima spearheaded critical client-facing operations and administrative functions, directly contributing to business development and enhanced customer satisfaction for a leading canine nutrition brand.
Highlights
Orchestrated end-to-end client onboarding processes and provided comprehensive post-counseling support, ensuring seamless customer journeys.
Managed after-sales customer support and successfully identified upselling opportunities, driving increased client lifetime value.
Streamlined administrative operations, including recruitment, vendor management, and cost optimization, enhancing overall organizational efficiency.
Coordinated and managed high-profile shoots and events, significantly boosting customer engagement and brand visibility.
Efficiently handled all incoming counseling bookings and customer queries, maintaining high levels of client satisfaction and responsiveness.
iMumz
|Nutritionist
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Summary
As a Nutritionist, Lama Fatima provided expert nutritional guidance and support to a large client base, focusing on maternal health and overall well-being.
Highlights
Delivered personalized nutrition counseling to over 200 pregnant women, significantly improving health outcomes and client adherence to dietary plans.
Developed tailored meal plans and lifestyle recommendations, addressing specific client needs and fostering long-term healthy habits.
Conducted regular client check-ins and progress monitoring, ensuring high levels of engagement and satisfaction throughout their pregnancy journey.
Utilized strong communication skills to educate clients on the importance of nutrition, leading to improved understanding and empowerment.
Numen Healthcare
|Health Manager
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Summary
As Health Manager, Lama Fatima managed client health programs, providing essential dietary and therapeutic support to diverse individuals.
Highlights
Managed and supported over 50 clients in developing and adhering to personalized diet and therapeutic plans, improving health management.
Collaborated closely with clients to understand their unique health requirements and provide actionable, sustainable solutions.
Conducted detailed assessments and follow-ups, ensuring client progress and adapting strategies to optimize therapeutic outcomes.
Built strong client relationships through empathetic communication and consistent support, fostering trust and long-term engagement.
HealthifyMe
|Consultant Nutritionist
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Summary
As Consultant Nutritionist, Lama Fatima empowered clients to achieve their health goals through comprehensive and sustainable weight management strategies.
Highlights
Guided over 50 clients through comprehensive and sustainable weight management programs, resulting in measurable health improvements.
Provided individualized coaching and motivational support, helping clients overcome challenges and maintain long-term healthy lifestyles.
Implemented personalized dietary and exercise plans, adapting strategies based on client feedback and progress to ensure optimal results.
Fostered strong client relationships by serving as a trusted advisor, leading to high client satisfaction and program completion rates.
Cureos Healthcare Pvt Ltd
|Consultant Nutritionist and Clinic Manager
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Summary
In a dual role as Consultant Nutritionist and Clinic Manager, Lama Fatima optimized clinic operations while delivering expert nutritional counseling and personal training services.
Highlights
Oversaw daily clinic operations, optimizing scheduling and resource allocation to enhance client experience and service delivery.
Developed and delivered personalized diet plans and counseling sessions, guiding clients towards their health and wellness objectives.
Provided one-on-one personal training, tailoring fitness regimens to individual client needs and progress.
Managed client relationships from initial consultation to follow-up, ensuring continuous support and high satisfaction.
Fortis Escorts Heart Institute
|Trainee Dietitian
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Summary
As a Trainee Dietitian, Lama Fatima gained foundational clinical experience providing specialized dietary support to patients in critical care and various medical departments.
Highlights
Provided essential dietary support and nutritional assessments for patients across Pediatric, Cardiac, Gastroenterology, and Nephrology Intensive Care Units.
Collaborated with multidisciplinary medical teams to integrate nutritional care plans into overall patient treatment strategies.
Monitored patient dietary intake and response, adjusting plans as necessary to support recovery and manage complex health conditions.
Developed foundational skills in clinical dietetics, patient communication, and adapting nutritional interventions for diverse medical needs.
Education
Stoa School
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Program
General Management
Regional Food Analysis and Research Center(RFRAC)
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Certification
Food Product Quality Analysis
Isabella Thoburn College, Lucknow
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M.Sc.
Nutrition
Grade: 1st Division
Isabella Thoburn College, Lucknow
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B.Sc.
Home Science (Clinical Nutrition and Dietetics)
Skills
Customer Success
Client Onboarding, Post-Sales Support, Customer Relationship Management (CRM), Client Retention, Upselling, Client Engagement, Needs Assessment, Personalized Solutions, Conflict Resolution.
Nutrition & Wellness Coaching
Diet Counseling, Therapeutic Nutrition, Pre & Post Pregnancy Nutrition Management, Diabetes Management, Weight Management, Clinical Nutrition.
Operations & Administration
Operations Management, Vendor Management, Cost Optimization, Event Management, Scheduling, Hiring Support, Administrative Support, Process Improvement, Managing Hospital Kitchens.
Communication & Interpersonal Skills
Active Listening, Empathy, Cross-functional Collaboration, Patient Education, Stakeholder Management, Team Management.
Project Management
Project Planning, Execution, Monitoring, Problem Solving, Strategic Prioritization.
Food Science
Food Product Development, Food Quality Analysis.